08 May
IT Systems Analysts
Indiana, Carmel , 46032 Carmel USA

Vacancy expired!

Regional banking client seeking a talented, motivated IT Systems Support Analyst to join their team! Open to Direct Hire or Contract-to-Hire. Strong IT Support Skills, a desire to learn and grow, and great communication skills to have FUN with this tight-knit team!

This role is Fully On-Site in Carmel, Indiana

Summary The Systems Support Analyst will independently provide Tier 2 support to internal end-users and assist the IT Operations Manager with project work. This role will work closely with the Tier 3 team and escalate tickets as necessary to ensure support issues are resolved in an efficient manner. Strong communication skills and excellent customer service are equally important to technical skill and experience. The ideal person will deliver timely solutions the first time while leaving excellent impressions with users.

Qualifications & Requirements
  • Bachelor's Degree or equivalent training required
  • Preferred Certifications include CompTIA A+/ Network+/ Microsoft, similar
  • 1-2+ Years of Help Desk Support in a corporate environment
  • Experience supporting Windows 10 Pro and Office 365/ Office 2016/ 2019
  • Familiarity/ Experience with Windows Server 2016/ 2019
  • Active Directory, Group Policy Administration, Security Groups, NTFS permissions, Printers
  • Basic troubleshooting and experience with End User Training
  • Experience with VoIP Systems/ Audio Visual/ Mobile Device Management is a plus

Duties & Responsibilities
  • Independently maintain the help desk ticketing system, working tickets and maintaining timely, informative customer communication.
  • Provide continued project updates to department managers.
  • Assist the IT Operations Manager with project work as needed and available.
  • Create/Update technical documentation and how-to's for end users

Vacancy expired!


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