Customer Benefits Representative- Remote (Indiana Residents Only)

Customer Benefits Representative (CBR) Job DescriptionFT, PT- Remote

We are looking for a responsible and organized CBR's to advise and guide candidates in the enrollment process. The CBR will be responsible for assessing applications, handling documentation, collecting information, entering data and providing customer service.

To be successful as an CBR you should be able to assess the eligibility of candidates for specific programs, make recommendations and maintain meticulous records. An outstanding candidate will demonstrate exceptional communication skills and have a high standard of accuracy.

Customer Benefits Representative Responsibilities:

Handling questions, issues and providing detailed information on requirements, processes, and policies.

Collecting information and qualifying candidates for programs, services or courses.

Ensuring that applications are completed correctly and that the required supporting materials have been provided.

Entering, updating and reviewing data and records.

Providing guidance and recommendations to applicants and prospective candidates.

Corresponding with applicants and prospective candidates.

Processing enrollments and dis-enrollments.

Assisting with billing and payment processing.

Conducting information sessions.

Customer Benefits Representative Requirements:

High school diploma/GED required.

Degree preferred.

Experience in the relevant field.

Customer service experience is beneficial.

Excellent communication skills, both verbal and written.

Strong organizational and time management skills.

High level of accuracy and attention to detail.

Ability to multitask and prioritize.

Excellent administrative skills.

Strong computer skills and knowledge of database and relevant software programs.