Customer Care Specialist $20/hr (Fishers, IN)

Must have a Bachelor's Degree and experience in customer service. Please submit resume and best contact phone number with response

Location: 9115 Hague Road, Indianapolis, Indiana 46256

Pay Rate: $20.00/hr.

Contract Duration: 1 year with the possibility of extension

Hours:

Hours of Operation: M-F 8AM- 8PM. Must be available during these hours for 8 hour shifts

Training Schedule: M-F 8:30AM- 5:00PM. This includes 16 weeks of combined classroom and field training. Attendance policy strictly enforced- can not miss one day of training

Regular Schedule After Training is Completed: M-F 11:30AM- 8PM

Seeking a Customer Care Specialist to be part of our client's team in Indianapolis, Indiana. This is an opportunity to work with the largest diagnostics company in the world! Our client is recognized for providing opportunities for growth and development by aiming to provide a work environment where employees are encouraged to build their careers and pursue their passions.

Overview:

For more than 30 years, our client has been committed to helping people with diabetes live lives that are as normal and active as possible.

This product portfolio offers people with diabetes innovative products, services and comprehensive solutions for convenient, efficient and effective diabetes management.

These products include blood glucose meters, insulin delivery devices, lancing devices and data management systems.

Job Description:

-Responsible for answering customer service inquiries and analyze and troubleshoots problems with non-functioning products and/or services or orders, pricing, invoicing, etc.

-Maintain documentation according to established guidelines as may be required by specific job responsibilities.

-Contributes independently or with a team towards a program or department goal or service.

-Interfaces with internal customers and departments.

-Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

Required Skills:

-Strong critical thinking skills required.

-Schedule flexibility required. May be assigned a schedule that includes evenings.

-Proven ability to make quick and effective independent decisions.

-Strong organization and planning skills.

-Ability to handle multiple functions at one time.

-Efficient and effective oral and written communication skills.

-Intermediate computer skills including the ability to do some advanced functions within various software packages.

-Ability to develop expert product knowledge for areas of responsibility.

-Exceptional customer service skills

Education:

Bachelor’s degree with previous customer service experience preferred

Apply Today!