Auto Body Customer Service Representative (Colorado Springs)

Kraftsmen CARSTAR Collision is currently seeking to hire a Customer Service Representative

The Customer Service Representative is responsible for providing excellent customer service to customers both in-person and on the phone, gathering prospect information to obtain the sale, some accounting entries and providing general administrative front office support.

The Customer Service Representative will:

Greet all walk-in customers, answer and direct all phone traffic

Ask for sale and/or attempt to schedule customers for an estimate to achieve a closing ratio of 75% (minimum)

Perform follow-up sales calls on estimate quotes (unsold) within 48 hours.

Explain the repair process, including insurance claims processing, payment procedures, repair techniques, repair needs, and expected delivery date of repair

Schedule and record appraisal and delivery appointments. Ensure that all appraisal tracking forms are completed

Collect and record payment for completed jobs and perform some accounts receivable functions

Accurately post accounting entries.

Maintain the front office and customer reception areas.

Required hours Monday Friday 7:30 a.m. 5:00 p.m.

Required Experience:

2+ years of customer service experience required, preferably in a retail setting

High school diploma or GED equivalent required, college degree preferred

Prior use and proficiency with Microsoft Office (Outlook, Word, Excel) as well as point-of-sale management systems

Skills & Abilities Requirements:

Reliable work history, attendance and punctuality

Professional appearance and demeanor

Strong attention to detail

Ability to receive direction and work well with others

Highly organized, able to handle multiple concurrent assignments

Must have valid driver's license

Please reply with resume and qualifications.