Customer Service/Coordinator

CDA Technologies is an IT Service/Solutions/Staffing provider, offering a full range of IT Services and Placement of well skilled candidates to meet the evolving needs of our clients.Currently, we are looking for a Customer Service/Coordinator.This is a Hybrid role- 2-3 days on site at Clients location in Camden NJ.The ideal candidate will have the following experience, skill sets and abilities;A customer service assistant is the primary point of contact between a business and its customers. If customers want to place an order, find information, get advice, return a purchase or make a complaint, they will invariably talk to a customer service assistant. The job is ubiquitous in business every company has customers to care for and may go by other titles, such as information assistant or retail assistant. Customer service assistants may work with customers by phone, online or in person.

• Primary responsibility is to manage the order life cycle from creation through delivery to ensure accurate pricing, terms of sales, lead-times, and inventory availability.
• Build and maintain accurate account profiles in SAP.
• Work with Customer Supply Chain Manager and Sales management to analyze, evaluate, and solve for opportunities to improve key service metrics such as Order fill, On time delivery, Invoice accuracy, case fill, etc.
• Communicate with customers by tracking orders and shipments, trouble shooting and responding to all other questions, inquires and complaints in a timely fashion.
• Meet service level expectations as defined by the customer and sales team. Mostly communication is done via email and some phone; international customers with diff time zones
• Coordinate with Sales, Manufacturing and Distribution to resolve service issues and other order discrepancies which could negatively impact the customer or Client.
• Provide back up support to other members of the Customer Service Team and perform miscellaneous duties as required. Required to track key metrics.
• MS Office Suite - must be comfortable in Excel with v lookups and pivot tables helpful