Sr. Deskside Technician

Advanced Hardware and Software Troubleshooting skills (including various audio conferencing / Telephony equipment); Ability to resolve Windows & Mac Operating System Errors, carry out upgrades/updates and performance improvements; Sound Network troubleshooting skills and knowledge of differences in topology/design; Knowledge of peripheral systems for an end-users, including input/output, printing, scanning, telephony; Ability to correctly update incidents / requests in a detailed, accurate and timely manner, and spot trends in failures; Ability to perform backup procedures, asset management and workstation/server purchasing/disposal (IMACD); Able to understand the complexities associated with bespoke hardware / legacy software; Able to work under own guidance, including the ability to be a self-starter and manage own time; Proficient in Microsoft Active Directory account management; Proficient in deployment/administration tools (SCCM etc.); Able to support variety of mobile devices (Phones/Tablets / Handheld portable terminals / portable printers / 2-way radios); Able to create/update sound ad-hoc procedural and 'How To' guides in the support of rollouts and upgrades; Understanding of virus scan software tools and their associated detection / eradication procedures, as well as manual removal/disinfection; Possess a sound understanding of client IT policies and effectively be able to communicate, implement and refine them as appropriate; Need to be flexible, efficient, proactive and able to work independently; Must possess a very strong sense of customer service; Proficient in Microsoft Office suites and Office 365 Services usage scenarios; Able to adapt quickly to changing situations; Previous mandatory experience of supporting a Headquarters environment with VIP users; Confident to advise VIPs in the technology they use and how they use it; Experience in coordinating vendors via support channels and case management; Able to demonstrate an awareness of Industry 4.0 and the influences of IoT;Advanced Hardware and Software Troubleshooting skills (including various audio conferencing / Telephony equipment); Ability to resolve Windows & Mac Operating System Errors, carry out upgrades/updates and performance improvements; Sound Network troubleshooting skills and knowledge of differences in topology/design; Knowledge of peripheral systems for an end-users, including input/output, printing, scanning, telephony; Ability to correctly update incidents / requests in a detailed, accurate and timely manner, and spot trends in failures; Ability to perform backup procedures, asset management and workstation/server purchasing/disposal (IMACD); Able to understand the complexities associated with bespoke hardware / legacy software; Able to work under own guidance, including the ability to be a self-starter and manage own time; Proficient in Microsoft Active Directory account management; Proficient in deployment/administration tools (SCCM etc.); Able to support variety of mobile devices (Phones/Tablets / Handheld portable terminals / portable printers / 2-way radios); Able to create/update sound ad-hoc procedural and 'How To' guides in the support of rollouts and upgrades; Understanding of virus scan software tools and their associated detection / eradication procedures, as well as manual removal/disinfection; Possess a sound understanding of client IT policies and effectively be able to communicate, implement and refine them as appropriate; Need to be flexible, efficient, proactive and able to work independently; Must possess a very strong sense of customer service; Proficient in Microsoft Office suites and Office 365 Services usage scenarios; Able to adapt quickly to changing situations; Previous mandatory experience of supporting a Headquarters environment with VIP users; Confident to advise VIPs in the technology they use and how they use it; Experience in coordinating vendors via support channels and case management; Able to demonstrate an awareness of Industry 4.0 and the influences of IoT;