11 May
Sr Specialist, Voice Services
Vacancy expired!
- Project and enhancement execution in enterprise Voice systems
- Responsible for monitoring, maintenance, support and sustainability for Voice systems, infrastructure, and services (UC and Contact Center)
- Work closely with Stakeholders to identify business and technical requirements for proposed system modifications or technology purchases
- Work with the team to plan, design, document, and deploy on-premises and cloud Voice infrastructure
- Vendor management (billing)
- Create and enable new processes, best practices, governance measures, and patterns for Voice systems
- Build and improve automation tools to streamline our day-to-day operations.
- Build and maintain great working relationships with peer teams
- 2 years of related experience
- MIS/Computer Science degree or equivalent work experience.
- Strong interpersonal and communication skills (written and oral).
- Strong problem-solving and troubleshooting skills
- Experience in Avaya voice/telephony systems, including but not limited to:
- Contact Center routing, reporting, and administration of agents
- System Manager, Session Manager, and Communication Manager routing and administration
- WorkForce Optimization, IX Workplace, and IX Messaging
- Support of Avaya Aura Core systems as recommended - patch, upgrade, and reboot
- Various endpoints: attendant consoles, analog, digital, VoIP, SIP
- Knowledge of SBC administration (Oracle, AudioCodes, Avaya)
- Knowledge of SIP deployments, support, licensing, and hardware
- Knowledge of data networking and network troubleshooting tools
- Knowledge of Windows and Linux Operating Systems
- Knowledge of various circuit configurations for SIP/PRI/BRI/CO lines and hardware to support them
- Results-oriented in both projects and troubleshooting issues
- Ability to design, plan to scale, implement, support, document, and train team members on projects
- Passion for continuously learning new technologies
- Candidate must be a self-starter who can learn from existing technical resources, vendors, and documentation.
- Strong customer-first mindset
- Good interpersonal and communication skills
- Demonstration of Delivering Outstanding Results
- High Integrity and Character
- Ability to think proactively
- Excellent decision making and problem-solving skills
- Ability to work well in a team environment
- Motivated by a variety of technical and business activities
- Ability to collaborate among cross-functional teams
- Strong technical aptitude and skills
- Ability to work closely with Business Users
- 3-4 years of related experience
- Experience with Avaya Aura and/or other phone systems such as Mitel, Nortel, Teams, etc.
- Experience with cloud PSTN deployments
- E911 configuration and support
- Experience with telephony monitoring tools
- Scripting experience in Avaya, PowerShell or other
- Knowledge of Active Directory
Vacancy expired!