12 Jun
Global Help Desk Operator (Seattle)
Washington, Seattle-tacoma 00000 Seattle-tacoma USA

Vacancy expired!

We are North America’s leading security services provider with over 200,000 phenomenal employees. At Allied Universal, we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. In fact, over 65% of our managerial positions are filled by internal candidates.

For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! We also offer part-time and flexible schedules!

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The Global Security Operations Center (GSOC) Operator, under guidance of GSOC Supervisor, is responsible for assisting company personnel in all concerns that pertain to safety and security for corporate locations around the globe. The individual will work in a GSOC environment, monitoring several screens. The Operator will use a variety of tools that range from access control and alarm monitoring systems to various business intelligence sources, open source media, internet, and in-house tools. The Operator is required to detect, analyze, and alert others of any incidents which may impact the client’s people, products, property, or brand image. These may range from extreme weather conditions, political instability, crime, terror, to technical failures.

GSOC Operator I

Job Title: GSOC Operator I

Department: Amazon Corporate Security

Location: Seattle, Washington

Employment Type: Full Time

TheGSOC Operator Iwill support Amazon Corporate Security's GSOC. This is a full-time contracted position that is located in downtown Seattle.

Specific Duties and Responsibilities:

Essential Job Functions:

Investigate alarms and respond by sending security patrol, or alerting Fire services or Police as needed

Assisting company employees in all concerns that pertain to safety and security

Monitoring travel safety and security of company’s employees

Conducting ongoing review of multiple systems and sources to detect potential risks

Notifying and coordinating corporate response by distribution of advisories and other communications

Compiling daily reports and incident reports

Following procedures for managing a variety of incidents, from minor incidents handled at the local level to global crises

Provides back-up, support, and on-call function as needed

Additional Job Functions:

Perform other related duties and special projects as required

Gather and prepare reports on individual and team performance metrics

Minimum Qualifications and Requirements:

High school diploma or equivalent required

At least 18 years of age

Valid guard card/license, as required in the state for which you are applying.

As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test

Associate’s degree or 2+ years of equivalent work experience in Military, Law Enforcement, Government, Corporate Security

Strong Customer Service skills

Excellent written and verbal communication skills

Ability to read, write, and speak clearly in English

Ability to multitask in a fast paced, at times stressed work environment

Strong team player

Comfortable with high-tech work environment, and constant learning of new tools and innovations

Flexibility to work all shifts, and willingness to assist the team with overtime when needed

Proficient in Microsoft Windows and Office Suite

Preferred Qualifications:

Prior experience in a security operations center, TOC, or similar is highly preferred

Bachelor’s degree in Information Technology, International Affairs/Relations/Business, Emergency Management, Political Science, Criminal Justice or related discipline

Experience with security systems, including alarm monitoring, electronic access control, and CCTV

Supervisory experience, ideally in a security role

The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions.

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/DisabilityAllied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

Vacancy expired!


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