Global Help Desk Operator (Seattle)
Vacancy expired!
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The Global Security Operations Center (GSOC) Operator, under guidance of GSOC Supervisor, is responsible for assisting company personnel in all concerns that pertain to safety and security for corporate locations around the globe. The individual will work in a GSOC environment, monitoring several screens. The Operator will use a variety of tools that range from access control and alarm monitoring systems to various business intelligence sources, open source media, internet, and in-house tools. The Operator is required to detect, analyze, and alert others of any incidents which may impact the client’s people, products, property, or brand image. These may range from extreme weather conditions, political instability, crime, terror, to technical failures.
GSOC Operator I
Job Title: GSOC Operator I
Department: Amazon Corporate Security
Location: Seattle, Washington
Employment Type: Full Time
TheGSOC Operator Iwill support Amazon Corporate Security's GSOC. This is a full-time contracted position that is located in downtown Seattle.
Specific Duties and Responsibilities:
Essential Job Functions:
Investigate alarms and respond by sending security patrol, or alerting Fire services or Police as needed
Assisting company employees in all concerns that pertain to safety and security
Monitoring travel safety and security of company’s employees
Conducting ongoing review of multiple systems and sources to detect potential risks
Notifying and coordinating corporate response by distribution of advisories and other communications
Compiling daily reports and incident reports
Following procedures for managing a variety of incidents, from minor incidents handled at the local level to global crises
Provides back-up, support, and on-call function as needed
Additional Job Functions:
Perform other related duties and special projects as required
Gather and prepare reports on individual and team performance metrics
Minimum Qualifications and Requirements:
High school diploma or equivalent required
At least 18 years of age
Valid guard card/license, as required in the state for which you are applying.
As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test
Associate’s degree or 2+ years of equivalent work experience in Military, Law Enforcement, Government, Corporate Security
Strong Customer Service skills
Excellent written and verbal communication skills
Ability to read, write, and speak clearly in English
Ability to multitask in a fast paced, at times stressed work environment
Strong team player
Comfortable with high-tech work environment, and constant learning of new tools and innovations
Flexibility to work all shifts, and willingness to assist the team with overtime when needed
Proficient in Microsoft Windows and Office Suite
Preferred Qualifications:
Prior experience in a security operations center, TOC, or similar is highly preferred
Bachelor’s degree in Information Technology, International Affairs/Relations/Business, Emergency Management, Political Science, Criminal Justice or related discipline
Experience with security systems, including alarm monitoring, electronic access control, and CCTV
Supervisory experience, ideally in a security role
The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions.
We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/DisabilityAllied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.
Vacancy expired!