12 May
Sr. Desktop Support Technician
South Dakota, Worthing , 57077 Worthing USA

Vacancy expired!

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 1 - 5%Job DescriptionAbout the role:As a Desktop Support Technician, you will maintain a tracking system for usage evaluation and keeps an inventory of all equipment, hardware, software and supplies. Troubleshoots, maintains, and monitors, external and internal hard drives, printers, plotters and scanners. This position will be a Hybrid position in Sioux Falls, South Dakota.About the team:The Managed Services team provides IT and System support to FIS Customers in the financial Services space. This opportunity is joining a strong team supporting a single client for their escalation needs. As the Information Systems Technician you will provide advanced problem-solving support to computer users as well as maintenance and repair for systems and products.What you will be doing:In this senior support level role, you will act independently to determine methods and procedures for new assignments, often a facilitator and team lead for other support level roles.

  • Handle problem recognition, research, isolation, resolution, and follow-up for user issues.
  • Follow up on the problem tickets to ensure user satisfaction.
  • Analyze problem tickets to identify trends to pro-actively resolve those issues.
  • Provide primary or secondary support responsibilities for key desktop applications.
  • Perform production support and administration tasks as scheduled including but not limited to imaging and patching desktops and laptops, system back-up, software updates, and data loads.
  • Assist in the coordination and installation of hardware and software.
  • Assist in monitoring network and system health by responding to alerts and escalating appropriately.
  • Receive and respond to incoming calls and/or logged tickets regarding PC, hardware and/or software problems.
  • Manages Desktop Technician queue to include assigning and prioritizing work assignments.
  • Provide documentation as needed to support established goals of the IS department. Configure systems to meet organizational objectives while maintaining defined system, application, and security standards.
What you will need:
  • At least 5+ years of technical or production support experience
  • Experience with various monitoring tools and ticketing systems
  • Client facing production support experience
Added bonus if you have:
  • Prior banking environment experience
What we offer you:At FIS, you can grow your career as far as you want to take it. Here's what else we offer:
  • Opportunities to make an impact in fintech
  • Personal and professional learning
  • Inclusive, diverse work environment
  • Resources to give back to your community
  • Competitive salary and benefits
.Vaccination RequirementsNotice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.EEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available hereFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass

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