Help Desk - 100% Remote

DescriptionWe are seeking Tech Support Reps for a long-term role. This is 100% Remote.Apply today!-Interact with customers via inbound/outbound calls, chat, and e-mail to provide and process information inresponse to inquiries, concerns, and requests about services and technical support-Convey interest in each customer through courtesy, attentive listening, and a friendly and caring voice image-Gather customer’s information and determine their need/issue by evaluating and analyzing the symptoms-Research required information using all available resources-Follow standard processes and procedures-Advise customers of software and hardware options and best practices, offer add-on sales to products andservices where appropriate.-Follow up and make scheduled callbacks to customers where necessary-Stay current with system information, changes and updates-Service multiple customersRequirements-High School Diploma or equivalent-Minimum 1 year of customer service experience required; previous call center experience strongly preferred-Bilingual fluency in both English and Spanish preferred but not required-Previous computer support or help desk experience highly desirable-A nationally recognized certification or degree in the technology field such as CompTia/A+, Microsoft, etc.-Qualified candidates will exhibit strong communication skills for remote support using connectivity tools aswell as voice, chat, and email support-Must have a strong working knowledge of software and operating systems and can provide general usage instructions to customers-Knowledge of IoT hubs, sensors, devices, and networking desired but not mandatory-Knowledge of IoT network protocols such as Z-Wave, Zigbee, WiFi, and Bluetooth a plus-Ability to communicate technical issues in a manner that non-technical customers can understand-Highly motivated and able to work independently-Take ownership for problems and follow through to resolution, knowing when to escalate as necessary-Able to handle multiple customers from different clients simultaneously-Must be able to multitask in a very fast-paced environment-Ability to make quick and authoritative decisions independently-Must have end user support experience-Ability to absorb product information and seamlessly apply procedural changes on the fly-Must meet all KPI requirements, must be able to follow standard operating practices, and utilize multiplesystem tools effectively-Ability to perform the following over a period of up to 10 hours:-Speak with and interact with customers over the phone-Type on a keyboard and use a computer mouse-Maintain a sedentary role at a desk-Visual acuity and can utilize a computer monitor with multiple windows-Ability to be flexible with schedule on short notice-Desire to learn!Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.Download our mobile app to take your job search on the go!Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: DOELocation: Melbourne, FLDate Posted: June 3, 2020Employment Type: TemporaryJob Reference: 01030-9502586140Staffing Area: Technology u0026 IT