Patient Services Rep

Palmetto Health-USC Medical Group Core Values All team members are

expected to be knowledgeable and compliant with the Palmetto Health-USC

Medical Group's core values of Service, Excellence, Professionalism,

Partnership, Integrity, Accountability, and Transparency.Job Summary:Responsible for providing general administrative support in a physician

practice which may include pulling, filing, verifying and importing

documents into medical records, as well as ensuring their proper release

and maintenance. This job will answer phone inquiries regarding medical

records and perform other clerical functions within the team as

designated by the practice manager. This job is also responsible for

greeting patients upon entering the practice, scheduling appointments,

collecting payment at the time of service, posting charges and payments,

and balancing all transactions daily.Responsibilities:Answers phone inquiries regarding medical records and perform other

clerical functions within the team as designated by the practice

manager.For non-electronic medical record (EMR) practices, pulls and files

charts for patient appointments, staff, physicians and/or other

requests; ensures all charts are organized to protocol.For EMR practices, imports lab reports, correspondence, physician

dictation/notes, progress notes, radiology reports and other approved

documents into the electronic medical record.Ensures fulfillment of all mailed-in and faxed requests for medical

records from insurance companies, managed care plans, hospitals,

attorneys, patients and other physicians-when appropriate releases are

provided.May complete disability forms and other patient insurance forms within a

reasonable timeframe; bills patient or insurance company.Maintains patient confidentiality; complies with HIPAA and compliance

guidelines established by the practice.Maintains detailed knowledge of practice management and other computer

software as it relates to job functions.Completes pre-registration, verifies insurance, and collects payments

from check out window. Follows through with past due accounts and

accounts in collection.Performs other miscellaneous duties including back-up coverage for other

office employees and participating in a variety of projects and tasks as

needed and directed by management.Requirements:Education: High school diploma or equivalent required. Some college

preferredExperience: 2 years of experience working in a physician practiceSpecial training: Proficient in the use of email and Internet

applications. Must be computer literate with keyboarding skills and

knowledge of practice management and word processing software. Must

possess and maintain excellent communication and customer service

skills. Must also possess the ability to use good judgment in the course

of contact with physicians, patients, staff and attorney.EEO/AAMinorities/Females/Disabled/Veterans