13 May
IT INFRASTRUCTURE (HELPDESK TECH)-INTERMEDIATE
Missouri, Ladue , 63124 Ladue USA

Vacancy expired!

Location: Ladue, MO Description: Our client is currently seeking a IT INFRASTRUCTURE (HELPDESK TECH)-INTERMEDIATE JOB DESCRIPTION-What You Will Do (Responsibilities):• Administration and maintenance of workstations and other hardware; including imaging and asset management• Provide support within a 90/10% Mac OSX and Windows PC environment• Provide base-level Mobile iOS support, reimaging devices as needed• Provide support using remote diagnostics and access tools to internal and offsite employees• Respond and manage tickets via the Service Desk ticketing system and provide resolution and completion of issues meeting our service level agreements• Ability to work from home and in the office on scheduled rotation.• Create and maintain IT SOPs (standard operating procedures)• Handle setup and teardown of user accounts across multiple cloud-based services• Interface with multiple technical and non-technical teams in the pursuit of resolutions and solutions to problems• Manage and maintain AV equipment• Support/Assist AV for all site presentations• Conference room, audio/visual systems, and video conference support• Provide efficient and accurate service while meeting strict deadlines• Support a variety of email, file/print, and cloud-based services• Support multiple aspects of our office IT infrastructure, including design, implementation, and end user interaction• Support team members in their daily workload, offering assistance and support for more advanced problems• Perform other duties as assigned• Participate in On-Call Support schedule rotation consisting of one week every seven weeksBasic Qualifications:• Excellent Customer Service and a willingness to learn• Excellent communication ability• Great teamwork, analytical skill, and problem-solving capability• A self-starter, capable of working and getting results with minimal direct supervision• Experience supporting a mixed Windows/Mac OSX/iOS environment• Experience with Jira Service Desk and/or equivalent support ticketing platform.• Administrative experience with Atlassian Jira\Confluence platforms• Administrative experience in Active Directory• Experience supporting Office 365 Web Interfaces and Applications (Outlook, Teams, OneDrive, Calendar, etc.)Contact: This job and many more are available through The Judge Group. Find us on the web at www.judge.com

Vacancy expired!


Report job