13 Jun
Dispatcher/Customer Service - Must Have Experience (Silver Spring)
District of Columbia, Washington 00000 Washington USA

Vacancy expired!

We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and scheduling appointments for garage door service. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful Call Center Representative, you should be customer-focused, detail oriented, efficient and good on sales. You should be polite, reliable, knowledgeable, and adaptable. Knowledge of geography for the DMV area and the ability to read a map and multitask building technicians routes and schedule.

Call Center Representative Responsibilities:

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with their garage door.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Building lasting relationships with clients and other call center team members based on trust and reliability.

Utilizing software, databases, scripts, and tools appropriately.

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Making sales or recommendations for products or services that may better suit client needs.

Taking part in training and other learning opportunities to expand knowledge of company and position.

Adhering to all company policies and procedures.

Call Center Representative Requirements:

High School Diploma or equivalent.

More education or experience may be preferred.

Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

Understanding of company products, services, and policies.

Proficiency with computers, especially with dispatching software, and strong typing skills.

Ability to ask prying questions and diffuse tense situations.

Strong time management and decision making skills.

Adaptability and accountability.

Call Center experience 1 year minimum

Dispatching experience 1 year minimum

Fluency in multiple languages may be desired.

Effective communication skills, written and oral, to allow accurate completion of work. Basic proficiency with computer software programs and the Internet. Salary: DOE. Depend on Experience. Required experience: 1 year office clerk, call center, customer service. Possibility to grow.

We are looking for full time and part-time dispatcher for Sunday through Friday

Vacancy expired!


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