Customer Service Specialist

Job Description

We are currently looking for a Customer Service Specialist who will be a vital support role to our sales team. You will help our sales team be a success by providing quality customer service and helping the sales team achieve their targets. The person in this role must have a strong work ethic, be able to work in a “fast-paced” environment and deliver the best customer service possible.

Responsibilities:

• Ensuring every customer has an outstanding service experience when calling, emailing or coming into the showroom.
• Provide information and assistance to the customer in response to their inquiries about our products and service.
• Scheduling customer appointment with sales representatives when needed.
• Creating and distributing quotes to customers and processing payments for sold orders.
• Following up with customers on quotes and assisting with any questions they may have.
• Updating and maintaining customer information and quotes in our Customer Relationship Management (CRM) software. May also be responsible for running reports to track quotes and sales.
• Responsible for ordering the materials for sold jobs.
• Gains a strong understanding of our company’s products to articulate to our customers and be able to explain the value of our experience and unmatched service.
• customers and be able to explain the value of our experience and unmatched service.

Qualifications

• 2+ years in a customer service environment.
• Service oriented and demonstrates the ability to handle a variety of customer situations, solve problems and ensure customer satisfaction.
• Strong communication skills, both verbal and written.
• Excellent time management and organization skills, ability to multi-task and high attention to detail.
• Openness and willingness to change with the needs of the business
• Present our company and products in a professional manner at all times.
• Computer proficiency in Microsoft Office Suite such as Outlook, Excel, and Word.

Additional Information

We hire individuals who are looking for a career and not just a job. We recruit and continually train the industry's best skilled employees in order to deliver value to our customers. We offer competitive wages, paid holidays, paid time off (PTO), 401k, health, dental and life insurance. If you think you might be a good fit for our team, please apply below.

We are an equal opportunity employer.