Scheduling Coordinator (Remote) (Louisville)

Are you a smart, compassionate, technology savvy, rockstar remote Scheduling Coordinator who has a great work ethic and loves working with people and providing the best care possible to animals? Then we want you as part of our team!

Animal Eye Care, a leading provider of specialty ophthalmic services in the San Francisco Bay Area for more than two decades, is seeking experienced (and awesome) scheduling coordinators to provide remote scheduling support for our services. This means you would be able to work from the comfort of your home office. If you don’t have a home office, not to worry, we will get this set up for you!

Who We're Looking For:

The successful remote candidate will be someone who has demonstrated ability to be a self-starter and successful problem solver with good attention to detail, strong work ethic, and who is motivated to learn. We are looking for the very best of the best to complement our team of extraordinarily talented board certified specialists and staff.

Some of the remote scheduling coordinator duties include, but are not limited to:

Hospital Communication

Appointment confirmation calls and texts

Insurance: pre-authorization, claim forms, and record requests

Schedule patient appointments (new, recheck, surgery, emergency/fit-in’s) from referring veterinarian hospitals

Triage phone calls

Request and retrieve medical records from referring veterinary hospitals

Client Communication

Schedule patient appointments (new, recheck, surgery, emergency/fit-in’s) with the client directly

Coordinate retina appointments and surgeries

Facilitate communication between doctor and client

Facilitate communication between doctor and referring veterinarian

Additional Duties

Maintain the appointment schedule in the Practice Management software for each doctor, including blocked time for vacation and personal appointments

Ensure transfer appointments between hospitals are complete and ready prior to day of appointment

Ensure doctors have records and labs prior to scheduled appointment

Ensure in hospital CSR’s are scheduling appointments, technician appointments and surgeries correctly

Please apply if:

You have experience answering multiple phone lines and scheduling appointments preferably for multiple services

You are able to handle multiple things at once including high call volume

You are highly skilled in listening, maintaining composure, and problem-solving

You are tech savvy - being familiar with Google Drive is a plus!

You are open to change and are flexible

Your friends and co-workers gush about your awesomeness and attitude

You have a desire to learn, to take on new responsibilities, and to be challenged

You have a great personality, positive energy, care deeply about animals and people, and possess a thirst for innovation and trying new things

You make a difference in the lives of clients and patients everyday

You believe in delivering "gold standard" client experiences

You insist on only the best from those you work with and work to ensure the highest standards of veterinary medical care

You believe in being part of a team

Benefits:

Animal Eye Care offers a variety of benefits including paid vacation, paid holidays, paid sick leave, a generous health benefit package, a 401k plan, continuing education, employee pet insurance program and pet discounts, and uniforms. We will provide all of your home office equipment and needs. Our remote employees also earn a remote-working stipend, while working from the comfort of their own home.

We currently have two locations in Fremont and Lafayette, CA and are open 5 days a week (Monday through Friday). Working hours vary between 7am - 6pm (pacific time).

Apply here: https://hire.withgoogle.com/public/jobs/animaleyecarecom/view/PAAAAAAEAAEGA9BBvGZxOgP?trackingTag=craigslist