Patient Financial Services Rep Imaging

Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, we want to hear from you.Come join our team at Banner Imaging - Lakes. We are looking for energetic friendly and compassionate people with the willingness to learn/grow, take initiative and work in a fast-paced environment to join our team of Medical Imaging professionals. Our team works with all ages of Radiology patients, primarily geriatrics with varying levels of physical impairment. We value caring and empathetic people who want to treat each patient as if they were a member of their family.We are dedicated to providing high quality Medical Imaging services to all of our patients. As a Patient Financial Services Rep in our Imaging Facility you will have the opportunity to interact with all levels of patient care by conducting registration, point of service collections and obtains authorizations and forms needed to maximize reimbursement. Document all facets of the registration process and meet accuracy goals as determined by management, resolve customer issues and provide excellent customer service. Perform financial counseling when appropriate in a professional, confidential, and courteous manner.We are open Monday thru Friday with no Holidays No weekends and No call. Our Imaging Facility has been serving the West Valley for over 15 years. We are able to provide exceptional and consistent Imaging Services with our dedicated staff who pride themselves in working as a team while providing high quality imaging and patient care. We are looking forward to having you join our team. Shift: M-F 700a-3:30pYour pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.About Banner ImagingMedical imaging plays a pivotal role in the delivery of excellent patient care at Banner Health. From detection and diagnosis to the treatment of illnesses and abnormalities, Banner Health’s varied medical imaging and radiology services help physicians establish and execute individualized treatment plans.Medical Imaging professionals also enjoy access to:

State-of-the art technology

The latest in Picture Archival Communication System (PACS) technology

Relocation assistance

Tuition reimbursement

Continuing education programs

Career growth and promotion opportunities

Travel medical imaging technologist positions

About Banner HealthBanner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.Job SummaryThis position conducts registration, point of service collections and obtains authorizations and forms needed to maximize reimbursement. Document all facets of the registration process and meet accuracy goals as determined by management. Collect payments and meet regular collection targets as determined by management. Demonstrates the ability to collect payments, to resolve customer issues and provide excellent customer service. Perform financial counseling when appropriate.Essential Functions

Performs pre-registration/registration processes, verifies eligibility and obtains authorizations, submits notifications and verifies authorizations for services. Verifies patients demographics and accurately inputs this information into A/D/T system, including documenting the account thoroughly in order to maximize reimbursement and minimize denials/penalties from the payor(s). Obtains federally/state required information and all consents and documentation required by the patients insurance plan(s). Must be able to consistently meet monthly individual accuracy goal as determine by management.

Verifies and understands insurance benefits, Collects patient responsibility based on estimates at the time of service or during the pre-registration process. As assigned collection attempts may be made at the bedside. Must be able to consistently meet monthly individual collection target as determined by management.

May provide financial counseling to patients and their families. Explains company financial policies and provides information as to available resources. Assists patients with applying for Medicaid. Assists patients with completing all financial assistance programs (i.e.: basic financial assistance, enhanced financial assistance, prompt pay discount, loan program).

Acts as a liaison between the patient, the billing department, vendors, physician offices and the payor to enhance account receivables performance and meet payment collection goals, resolve outstanding issues and/or patient concerns and maximize service excellence.

Communicates with physicians, clinical and hospital staff, nursing and Health Information Management Services to resolve outstanding issues and/or patient concerns. Work to meet the patients needs in financial services.

Consistently meets monthly individual productivity goal as determined by management. Completes daily assignments/work lists, keeps electronic productivity log up to date and inputs information accurately. Identifies opportunities to improve process and practices good teamwork.

Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, may precept new hire employees, recapping daily deposits, posting daily deposits or conducting other work assignments of the Patient Financial Services team.

Minimum QualificationsHigh school diploma/GED or equivalent working knowledge.Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.Employees working at Banner Behavioral Health Hospital must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are requiredPreferred QualificationsWork experience with the Companys systems and processes is preferred. Previous cash collections experience is preferred.Additional related education and/or experience preferred.Job Number 264072Facility Banner ImagingDepartment Del Webb-Img CtrAddress : Street 14502 West Meeker BlvdAddress : Location US-AZ-Sun City WestWork Schedule DayPosition Type FT: Full-TimePosting Category Billing / Registration / Scheduling