Client Success Manager

Reporting to the VP of Product, this role will focus on collaborating cross-functionally with the Marketing, Sales, and Customer Success teams, and other members of the Product team to lead successful launches of new products and improvements, and manage the cross-functional product roll-out process. Phone2Action is constantly looking to innovate, evolve, and improve our products. You will be one of our principal product evangelists, helping to drive go-to-market plans and execution for new launches and be a key advocate for a specific product or feature-set and the associated benefits. We are seeking an experienced SaaS product marketing manager who’s comfortable with a fast-paced startup environment, which means you’ll be given ownership and great responsibility.

You Will:

• Provide account management support to our customer by providing holistic support of customer needs and requests
• Work with customers to assess their satisfaction, risk, identify opportunities, and recommend a plan of action
• Develop relationships of all levels within the customers to include platform users and sr executives
• Work closely with sales, marketing, professional services, product management, customer care, and our customers.
• Lead every aspect of the post-sale relationship; onboarding, training, regular check-ins, ongoing support and renewal.
• Analyze product adoption/utilization
• Understand the client success metrics and consistently delivers on those metrics.
• Build trusting relationships with clients and their associates at all levels.
• Collaborate with other Phone2Action teams (Engineering, Product, Sales) to serve customers best.

We're Looking For:

• The ability to deliver top customer satisfaction, driving retention and renewals
• Passionate about working with internal partners to develop solutions to delight customer
• Drive to accomplish difficult tasks
• You are willing to go above and beyond to deliver results for customers
• You are someone who takes initiative, is intellectually curious, and has a desire to learn
• A great communicator with superior presentation development skills.
• An experienced and highly organized project manager.
• Comfortable with complex but unstructured problems, a high degree of autonomy in a fast-paced environment, self-motivated, and organized.
• Able to work efficiently in a fast-paced, startup environment.

About Us:

Phone2Action is the nation’s leading platform for grassroots advocacy and public affairs. Our software is used by more than 700 of the world’s largest nonprofits, associations, and companies to create and run effective grassroots advocacy and engagement initiatives.

Company Benefits & Perks

• PPO Health, dental and vision plan
• 17 days paid time off
• 8 paid holidays
• 1 day paid time off for public service (volunteering for a local non-profit, working on a campaign, doing a service-trip in another country, etc.)
• Up to 8 additional days off for meeting performance goals
• Great office space full of amenities
• A Smart-casual dress code
• Teambuilding activities and lots of collaboration
• A highly accountable culture with coaching and development to support personal and professional growth
• An opportunity to meet and interact with leaders from government, organizations, and technology

Phone2Action is an Equal Opportunity Employer