Bicycle Service Techs and Sales Associates, FT or PT

Bicycle Service Tech or Sales Associate

(2 years in the industry experience required)

Part time and full time positions available.

Expectations for any Team Member:

Be passionate about cycling

Be highly self-motivated and have a great attitude

Work well with customers

Work in a team environment

Learn the proper Point of Sale practices

Be comfortable stepping out onto the sales floor and closing sales

Ability to keep deadlines and be held accountable

Have experience with all ages and types of bicycles

Possess strong attention to detail and emphasis on quality

Efficiently complete daily work schedules and tasks

Maintain the ABC Bicycles high quality of standards

Be comfortable with accountability of sales goals and performance metrics

Continually update skills and techniques maintaining/ repairing bicycles

Responsibilities for all staff:

Maintain a high level of attention to detail with respect to customer's needs and store's organization

Create long term customer relationships

Be detail oriented and highly organized with strong time management skills

Ability to multi-task and coordinate ongoing projects

Love of brainstorming, problem-solving, being creative and resourceful

Positive attitude and contagious enthusiasm for Trek Bicycles, our community, and customers

Passion, knowledge and involvement in cycling and athletics

Excellent decision making and problem resolution skills

Entrepreneurial, proactive and solution-oriented

The main role of our team is to effectively educate our customers on the features and functions of our product. Our goal is to have customers receive over the top customer service while also learning about products that will help them attain their goals. Authentic conversations are key to delivering the ultimate customer experience by relaying your experiences with Trek products to the customer. We rely on our staff to authentically share our culture and brand with the community

Responsibilities for Service Tech II:

Servicing/repairing bicycles of all ages/types/brands

New Bicycle Assembly (of all levels)

Manage a personally assigned workload

Report to Service Manager and Store Manager

Communicate to the customer with professionalism and care

Opening and Closing Procedures

Inventory Cycle Counts

Required Bicycle Mechanic Skills:

Highly skilled in diagnosing and fixing all types of repair issues

Diagnosis, overhaul of bearing in headsets, bottom bracket and hubs

Brake installation and adjustment of mechanical/hydraulic disc brakes

Bleeding of hydraulic brake systems

Mechanical and electronic drivetrain installation and software updating

Cassette and freewheel installation

Derailleur installation and adjustments

Bicycle builds, including high end bicycles

Understanding torque values and their importance

Installation and trueing of wheels

Complete wheel building

Understand compatibility of bicycle componentry

Perform Service Packages in a timely and efficient manner

Understand how to assign, interpret and review personal work order load

Efficient in problem solving

Keep up to date on product knowledge and the latest technology

Performance is measured based on the quality of repairs, ability to solve complex problems, and the efficiency with which repairs are done.

Compensation is based on experience and qualifications.

Increases in compensation are determined by key metrics that measure the success of the individual, team, and company.

Individual goals and metrics must be met in order to maintain position and/or increase compensation.

Additional Requirements for Sales or Service:

Proficient in Microsoft Word and Excel.

Attend and participate in all store meetings

Attend and participate in marketing events

Compensation and Benefits:

Pay Scale based on skill level

Sales and Labor Incentives

Semi-Annual Reviews

Vacation/PTO if meets hour per week requirements

Insurance Benefits if meets hours per week requirements

Strong Team Atmosphere

ABC Bicycles is a bicycle retail establishment located in St. Petersburg, Florida. Established in 1958, our heritage is in our constant motivation to adapt to the ever changing needs of our customers. Customers drive the success of this business. Satisfying the customers' needs is what we do. We are motivated to innovate and improve in order to succeed in the current and future retail environment.

We are a team-oriented company that focuses on a positive culture. We believe in each other and understand that our actions represent ourselves, our team and the company. We believe in our community and understand that we have an obligation to help improve the quality of life of our customers and our neighbors.

This service position requires the servicing of new and repair bicycles. This position demands extensive technical knowledge and experience along with great attention to detail. The ability to communicate with customers is imperative in order to meet or exceed expectations and to ultimately provide customer satisfaction. The ability to educate on a professional level is required.