Customer Service/Warehouse Worker

COMPANY PROFILE

Team Allied (http://team-allied.com/) is the largest independent warehouse distributor of automotive exhaust and wide range of auto product offerings in the country. We believe that building and maintaining a reputation of quality products and services for over 45 years takes integrity, trust, experience, and support. Our newest location- Indy Exhaust Products specializes in the distribution of high-quality automotive exhaust products, radiator and A/C components. We arenow actively hiring!

We are a company of creative and committed individuals driven by grand aspirations and are proud to be a 100% employee-owned company, (ESOP).

Team Allied DBA: Indy Exhaust Products offers a competitive benefits package which includes, medical, dental, vision, Life/ADD Insurance, vacation pay, 401-K with company match and an (ESOP) company stock retirement plan.

Please visit: www.team-allied.com or click this link to apply: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=41692&clientkey=8AB0816C7F1615D5FC2E8DEC06DFC310

EMPLOYEE OWNER POSITION PURPOSE

The Customer Service position exists to field incoming calls for products, resolve customer service issues and to make effective outgoing sales calls to generate sales and revenue for the company. The position requires flexibility to assist in the warehouse and perform as a delivery driver as needed.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Field incoming calls from customers looking for specific products based on year, make, model and type of vehicle and answer calls relating to general customer service issues.

Make effective outgoing sales calls to current and prospective customers

Accurately pull product from warehouse stock and stage outgoing orders for delivery

Stock shelves – receive and count stock items, and record data manually or using computer software

Prepare orders for shipments and pack orders efficiently following standard procedures

Assist in unloading trucks and containers and receive incoming shipments

Operating a hand truck, pallet jack, and forklift to maneuver freight

Perform housekeeping to helpmaintain a safe and organized work environment

Drive non-commercial delivery van/truck to various customer locations to deliver product

Other duties as assigned by management

SKILLS & QUALIFICATIONS

Previous customer service experience required

Automotive background preferred but not required

Must have a current driver’s license, 3 years driving experiencewith an acceptable motor vehicle record (MVR) per our insurance company standards

Ability to operate a smart phone to collect customer payments and access company timekeeping system

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Good active listening skills

Organization and time management

Proficient Microsoft computer skills

Knowledge of inventory-based software desired

Schedule:

Monday – Friday from approx. 8:00AM – 5:00PM

Saturday - 8AM - Noon

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office setting

Work in an open warehouse environment with exposure to various weather conditions

Work in an enclosed Vehicle

Physical Demands and Abilities:

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to consistently lift up to 25 lbs and up to 50 lbs. occasionally

The ability to bend, stretch, twist, or reach with your body, arms, and/or legs

The ability to see details at close range (within a few feet of the observer) or at a distance

The ability to exert maximum muscle force to lift, push, pull, or carry objects

The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp manipulate, or assemble objects

Ability to climb 12-14 ft platform ladders

Ability to run, maneuver, navigate or drive a vehicle

Ability to perform physical activities that require considerable use of arms and legs and moving whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials

Team Allied is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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