Customer Service Representative (puerto rico)
Vacancy expired!
Customer Service Representative
Job Responsibilities:
Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts.
Following company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.
Providing proactive sales support to assign customer accounts by developing close relationships with the customer base and inside sales teams.
Answer customer inquiries on the telephone.
Schedule service and delivery orders. Coordinate schedules with the service/operations manager.
Bill service, delivery, and new installation orders.
Apply customer payments.
Complete internal reporting as required.
Make outbound calls to current customers with the intent of scheduling additional services or offering maintenance plans.
Make outbound collection calls.
Take care of over-the-counter customer orders.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Vacancy expired!