Junior IT Support Specialist

A nonprofit organization in New Jersey is actively seeking a dedicated and hardworking professional to join their staff as their new Junior IT Support Specialist. In this role, the Junior IT Support Specialist will serve as the initial point of contact for daily technical support issues by answering help desk tickets, emails, phone calls, and walk ups.

• Provide technical support for incoming requests and issues related to end user software, networking, hardware and security
• Troubleshoot and resolve issues
• Log actions against requests in the ticketing system
• Support at least 40% of the Technical Support inquiries
• Perform onboarding and offboarding of Staff members by provisioning new user accounts, configuring and deploying new hardware, and providing basic training
• Proactively and reactively maintain and aid with audio visual technology in conference rooms and organizational events
• Utilize the asset management system to maintain hardware and software inventories
• Create and maintain end user help guides and technical runbooks
• Troubleshoot network related issues including routers, switches, wireless & internet connectivity, LAN and high speed. Work with Network staff on these issues as needed
• Provide on call support as apart of the on call rotation as needed for high priority tickets during nights and weekend

• BS or MS in Computer Science, Information Technology or equivalent combination of experience and training
• 3-5+ years of experience providing technical service desk support
• Strong understanding of Windows OS and MacOS, Microsoft 365, Teams, and Active Directory
• Excellent customer service, communication and interpersonal skills

• Professional certifications from entities such as HDI (Desktop Support Center Technician or Support Center Analyst), CompTIA or Microsoft (Microsoft Certified IT Professional or Microsoft Certified Systems Administrator)
• Experience with the Microsoft Azure and Sharepoint