16 May
Customer Software Support Specialist
Texas, Dallas / fort worth , 75201 Dallas / fort worth USA

Vacancy expired!

CUSTOMER SOFTWARE SUPPORT SPECIALIST DALLAS, TEXAS - HYBRIDTHE POSITION: ICS is hiring a Customer Software Support Specialist to join our software client's team in Dallas, Texas! You will provide outstanding customer support on proprietary software solutions by answering calls for technical support questions. These calls include, but are not limited to installation issues, error messages, printing issues and custom reports.WHAT YOU'LL DO:

  • Provided excellent customer support and service consistently.
  • Act as the first point-of-contact for the company's customers and represent the brand
  • Regardless of the issue being resolved or escalated, convey a message to customers that we will do everything we can to resolve customer issues.
  • Use any resources available to attain first call resolution; or to escalate the next level support team if it cannot be resolved.

Vacancy expired!


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