16 May
Technical Project Manager, Client Success
Georgia, Atlanta , 30339 Atlanta USA

Vacancy expired!

job summary:As a Tehcnical Project Manager, you will serve as the primary point of contact for the onboarding of new customers and new features for existing customers, focused on partnering with customers to help them recognize the value of the Solution Suite. Your laser focus on delivering excellence motivates you to develop strong relationships with customers and communicate effectively and frequently with stakeholders at all levels. location: ATLANTA, Georgiajob type: Contractsalary: $40 - 45 per hourwork hours: 8am to 4pmeducation: No Degree Required responsibilities:

  • Project manage onboarding projects as assigned and deliver superior customer service for all items related to the product and services
  • Develop relationships with customers to understand their business strategies and maintain consultative positioning to define and implement services to meet their needs
  • Manage the on-boarding of new features for existing customers to ensure all features are enabled for success
  • Teach users and account teams how to use the product suite following standardized outline
  • Provide input for development projects, keeping a strategic eye out for opportunities to improve the platform; retains a focus on usability and customer feedback
  • Drive continuous process improvement by routinely analyzing processes to identify opportunities to improve quality or effectiveness
  • Prepare and present monthly and/or quarterly feature reviews and updates to account teams
  • Identify project jeopardies, root causes, and corrective actions and drives timely resolution; leads internal and customer communication throughout resolution and provides summary of issue after completion
  • Requirements/Qualifications Bachelor's Degree from four-year college or university 5 + years in telecommunications or related SaaS experience required Project Management Experience, especially in onboarding SaaS solutions Must be a self-starter, resourceful and willing to take initiative Excellent verbal and exceptional written communication skills, with ability to communicate complex technology concepts and application Able to successfully interact with customers and understand the needs of each unique account team and organization Able to maintain professional poise and comfort leading discussions with decision makers, end-users and IT professionals strong computer skills (Microsoft Office365, Word, Excel, PowerPoint, SharePoint) and the ability to quickly become an expert in PRGX's platform Willingness to be on calls with our global user base including nights and early mornings
qualifications:
  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: No Degree Required
skills:
  • Project Management
  • Project Management
  • Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

    Vacancy expired!


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