Fiber Technician I

“We Push the Boundaries of Possibilities for our Communities.”

Overview of the Position Responsibilities: Our Fiber Technician will be responsible for Installing and repairing fiber-to-the-premise system in compliance with company technical standards from consumer service to exterior tap locations. If this sounds exciting, please read on.

Be part of our innovation- building and delivering a fiber-rich internet connection to people’s doorsteps.

What You Will Do:

This is an exciting opportunity for an experienced individual who has the ability to train customers effectively and can install/perform services individually.

• Perform new connects, reconnects, disconnects, upgrades, downgrades, and change-of-service
• Install and relocate outlets
• Install or remove IP set-top devices, optical network terminals and wireless access points
• Install interior and exterior wiring
• Connect peripheral equipment
• Train customers on proper use of equipment
• Monitor, repair, and record system light levels and drops
• Assure proper light levels, internet speeds and picture quality
• Identify causes of picture and/or light level degradation
• Troubleshoot from consumer device to tap
• Troubleshoot, repair and replace components from tap to consumer device
• Assure system security by tagging drops and locking pedestals
• Take voltage measurements
• Understand/apply FCC and NESC technical standards
• Identify and report all incidents of noncompliance (FCC, NESC, OSHA and Bluepeak standards)
• Provide superior customer service
• Complete all tasks to Bluepeak quality standards
• Always maintain professional appearance and behavior
• Maintain excellent attendance
• Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
• Troubleshoots/repairs problems between customer equipment and of the optical node
• Tests, maintains, splices, repairs and replaces fiber cable
• Installs rigid and semi-rigid fiber optic cable (underground and aerial)
• Performs underground and aerial construction duties associated with CATV operations
• Tests light levels using light meters, volt-OHM meters and compares findings with documentation
• Performs network troubleshooting including ping test, trace routes and speed test
• Performs field engineering walkouts
• Other duties as assigned - which may include training other employees

What You Will Need:

• Position requires a high school diploma or equivalent. One to two years of experience in the fiber or broadband communication field preferred
• Upon job offer, must be able to complete a background check and a drug test prior to employment
• Must have a valid driver’s license and good driving record
• Present technical information to a non-technical audience
• Work independently
• Accurately measure distances using tapes and other measuring devices
• Use assigned test equipment including but not limited to light meter, leakage detector, volt ohm meter, sweep receiver, underground locater and TDR
• Prioritize and organize assignments and responsibilities
• Accurately maintain records, logs, reports, work orders, etc.
• Operate office equipment, fax, copier, etc.
• Handle escalations and time-critical issues
• Read street maps and system design prints
• Work flexible hours as required including evenings, weekends, and on-call shifts
• Work while standing most of the time
• Walk or work over all types of terrain, in all types of weather
• To carry tools and equipment including, ladders, tool belts
• To work in tight spaces while bending, twisting, and reaching
• To carry, climb and operate extension ladder (approx. 28’ & 75lbs)
• To differentiate between different sizes and colors of wires
• To perform work in elevated places (i.e., roofs and utility poles)
• To use drills, hammers, wrenches, screwdrivers, and other hand tools
• To work with small components
• To use close vision, peripheral vision and adjust focus
• To work in poorly vented areas such as attics, in extreme temperatures
• To move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
• To lift up to 90 pounds
• Physically able to work computer equipment and test equipment
• To work in environments that may have dust, dirt, noise, insects and cleaning solutions
• To work safely near power lines and electrical equipment
• To drive Company vehicles in a safe manner
• Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position

Why Work at Bluepeak?

• Competitive Compensation + Annual Bonus Eligibility
• Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)
• Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days
• Professional Development With an Emphasis on Internal Promotion
• Employee Discounts on Bluepeak Services, Including Internet
• Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers!

About Us

We believe that the size of the city shouldn’t determine the quality of the technology. That’s why we are building for you: Faster, more reliable, and without the things that get in the way of great service—like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we’re not only providing the best fiber connections in your community, but we’re also meeting the growing needs for how you live.

Bluepeak is an Equal Opportunity Employer