Store Supervisor

DescriptionPOSITION TITLE: Store Supervisor STATUS: HourlyREPORTS TO: STORE MANAGER SUPERVISES: In coordination with the Store Manager: Non-exempt retail employees, trainees, volunteers, correctional workers, and auxiliary staff. GENERAL STATEMENT:The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people.EDUCATION AND WORK EXPERIENCE:High School degree or equivalent

Two years of demonstrated experience in a retail environment

Demonstrated knowledge of cash controls and cashier procedures

Managerial experience preferred

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Detail oriented and attention to detail

Team player with a spirit of cooperation and work with all others towards goals set by management

Able to delegate job tasks and give instructions in an oral and/or written manner

Strong use of the English language in verbal and written communication

Good organizational skills

Ability to work with the public in a professional manner

Ability to work in a fast-paced environment and maintain poise under pressure

Customer service mindset

Strong knowledge of cash controls and cashier procedures

General knowledge of business protocols

Ability and willingness to keep information confidential

Must complete and adhere to Protecting the Mission requirements and guidelines, including the ability to pass a TSA background check

A valid, in-state license and ability to pass The Salvation Army’s in-house driving test and MVR check

Ability to meet all applicable federal and state driving requirements such as DOT physicals

If employee owns his/her own vehicle, must possess current auto insurance for instances in which a personal vehicle is used on TSA time and/or business. Please note that TSA adheres to the federal standards regarding mileage reimbursement.

Comfort with and ability to operate a 20’ box truck preferred

SOFTWARE-RELATED SKILLS: Cash register skills required

Microsoft Word and Excel preferred

Ability to use new software programs with basic training.

SCOPE OF POSITION: In coordination with the Store Manager, the supervision of store staff in daily responsibilities of meeting daily goals, merchandise organization, production, customer service, and sales while maintaining a clean organized retail setting. When the Store Manager is not on site, the Store Supervisor will be responsible for all daily activities in the store.ESSENTIAL DUTIES AND RESPONSIBILITIES: In coordination with and as designated by the Store Manager:PersonnelThe Store Supervisor (herein after denoted as SS) will be responsible to train and supervise all employees, volunteers and auxiliary staff working in the thrift store. Handling of personnel matters and documentation required.

The SS will provide specific written input with reference to annual evaluations of employees and evaluation of trainees as needed from referring agencies.

The SS will provide regularly scheduled staff meeting with all store personnel to communicate to them the goals of the organization and recommendations for improving operations. These employees will be given an opportunity for input with ideas and concerns that they have regarding the operations.

The SS shall ensure that all staff and volunteers will be thoroughly orientated in safety and accident policy and procedures as out lined in The Salvation Army Employee Handbook.

General ResponsibilitiesThe SS will provide quarterly documentation to support the pricing of merchandise using other thrift stores in the community as a comparison. Prices in the thrift store will be adjusted to effectively remain viable in the area marketplace.

The SS will make every effort to manage the store operation within the Divisional guidelines given for operated stores. Retail floor income should equal from $3 - $4 per retail square foot per month. Expenses should be monitored daily, especially employee hours. These guidelines serve as the basis for sound fiscal management in order that the store may generate income that supports total operations.

The SS will be responsible for the handling of the store sales income on a daily basis to include uniform procedures for: all types of cash, charge, check and voucher transactions; daily sales report documentation, bank deposits and cash/check donations.

The SS must be cross-trained in all store positions and able to cover any open shifts to ensure full coverage. The SS must also assist in any given position during busy periods or periods of high volume (ex. cashiering, stocking, etc.)

The SS will be responsible for the opening and closing procedures for the store

The SS will delegate the arrangement for seasonal shopping and merchandise availability on continuing bases. Clothing racks and other stock fixtures are to be kept full of current merchandise at all times.

The SS will ensure the frequent changing and upgrading of all store displays ensuring that all floor stock is attractively organized and frequently rearranged so as to cultivate customer interest.

All clothing will have dated & color-coded tagging and will remain on the sales floor at full and markdown prices for specific periods. Clothing will be ragged out in a timely manner in general accordance with standard Salvation Army Thrift Store practices.

The SS is authorized to reduce prices on any DONATED item that has been on the floor for the designated minimum period. Reupholstered and/or reconditioned items should not be lowered without the Store Manager’s approval. Items which are normally baled such as clothing and linens will be marked down to a pre-agreed upon percentage and frequency with the Store Manager. New mattress sets and furniture are not to be marked down without written approval from the Retail Director.

Any other tasks/responsibilities necessary for the successful operation of the Thrift Store, Production area, and Fleet management.

Maintenance/CustodialThe SS will ensure proper safety, cleanliness, care and maintenance of the retail sales floor, production area, building in general, vehicles, and all restrooms.

The SS will ensure that monthly safety inspections are conducted in accordance with Salvation Army Policy immediately notifying the BCM of any deficiencies and corrective action taken.

Order any supplies needed to perform daily operations.

Customer/Community RelationsThe SS is responsible to ensure that store clerks positively acknowledge and treat all customers in a courteous manner.

The SS is responsible to ensure that all staff/workers are treated with the same respect and fairness while working in the store.

Customer complaints will be handled in a professional manner by all staff. The SS should personally handle complaints with regard to the sales floor and immediately notify the Manager of the facts surrounding the complaint and the disposition thereof.

Must be available to attend all regularly scheduled and mandatory staff meetings regardless of whether they are outside a scheduled shift or standard work day.Must perform all other duties as assigned by supervisor.PHYSICAL REQUIREMENTS: Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis

Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead for duties such as stocking store shelves

Ability to operate cash register

Ability to operate telephone

Ability to operate a desktop or laptop computer

Ability to lift up to 35 lbs.

Ability to access and produce information from a computer

Ability to understand and produce written information

Ability to operate a motor vehicle

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.“The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.”Once a conditional offer has been made and then accepted by the applicant, The Salvation Army may then ask specific questions about vaccination status, if applicable. If the applicant requests an exemption, then processes described in this summary should be followed.Equal Employment Opportunity Employer. Minorities/Women/Veterans/People with Disabilities. Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)