17 May
Senior Lab IT Support Analyst
Vacancy expired!
- Provide deep expertise in the installation and support of lab-based IT systems, desktop, laptop and associated software
- Responsible for client restores and hardware troubleshooting
- Responsible for adhering to SDLC protocols and procedural mechanisms including change control, documentation and Help Desk issue logging updating
- Responsible for supporting client business functions, such as printing, scanning, and meetings using approved standard technologies
- Responsible for upgrades, hotfix installation, patch management and client updates
- Document process control, technical instructions & compliance procedures
- Responsible for customer engagement and management communications following company and departmental protocols
- Bachelor's degree or equivalent experience
- Expertise with configuring and maintaining various hardware including, HP, Dell, and Lenovo laptops and desktops as well as various client peripherals including lab components
- Expertise with IT setup of lab instruments such as Waters, and Agilent
- Experience with pharmaceutical applications such as ChemDraw, Accord, Diva, DSGene, Prism, SciFinder, and MOE
- Experience with client applications including MS Office/Exchange/Project/Visio, Adobe Acrobat, Internet Explorer, Chrome, Edge, Symantec Anti-Virus, and various standard client components including media players, compression and encryption tools, remote access programs, etc.
- Experience with operating systems including Windows 7 and 10. Some Apple Operating System experience is preferred
- Minimum 5-7 years Desktop Support and administration experience
- Must have excellent customer service skills, and a customer-oriented attitude
Vacancy expired!