Desktop Support

RESPONSIBILITIES:Kforce has a client in Orlando, FL that is seeking a Desktop Support.Summary:In this role, the Desktop Support Technician maintains, repairs, and troubleshoots desktop hardware and software packages, and performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills. The Desktop Support researches and resolves technical problems of moderate complexity, typically escalated from first line support teams, responds to escalated telephone, email and on line requests for technical support, and documents, tracks, and monitors the problem using applicable systems and tools. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. This position regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.REQUIREMENTS: High School diploma/GED; Bachelor's degree in Computer Science preferred Experienced in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams Experienced responding to escalated telephone, email and on line requests for technical support Experienced documenting, tracking, and monitoring the problem using applicable systems and tools Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas Must be passionate about contributing to an organization focused on continuously improving consumer experiencesKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.