At&t shift lead

To assist customers in finding and purchasing the required merchandise in a retail environment. To encourage customers to purchase products.

Main Job Responsibilities

greet customers

demonstrate use and operation of the product

arrange and display merchandise

find out the customer's needs

recommend, select and help locate the right merchandise or plan

describe a product's features and benefits

make suggestions and encourage purchase of products

provide information about warranties, manufacturing specifications, care and maintenance of merchandise and delivery options

provide information about financing available

maintain sales records

place special orders

answer customer queries regarding the store and the merchandise

stay current with sales prices

recognize and monitor security issues

Education and Experience

high school diploma or equivalent preferred

knowledge of customer service principles and processes

knowledge of sales principles

sales experience a plus

experience in a retail, customer service or sales environment

basic business administration knowledge

customer service experience

Key Competencies

good communication skills

customer service orientation

patience

adaptability

initiative

persuasiveness

stress tolerance

high energy level

integrity

student mentality

good listener

Job Type: Full-time