Collections Specialist

Kforce has a client that is seeking a Collections Specialist in Mabelton, GA.Responsibilities:

Call and tell what they owe and ask for due amount; Both dialing and email follow up

Manually decide who they call - 60 hits daily (calls and email)

Identify account risks, potential credit problems, disputes, and other customer issues

Generates reports and communicates potential risks to Accounts Receivable Supervisor, as well as field contacts (Branch Manager, Account Manager, Area Sales Manager, or District Manager)

Escalate significant matters to Accounts Receivable Supervisor

Contact customers regarding invoices / accounts which are past due

Provide information as requested in order to facilitate a quick remittance

Obtain future pay information

Review/release/escalate sales on a routine basis throughout the work day

Prioritize portfolio so collection efforts result in maximum benefits

Watch for key indicators when a customer account is falling behind, becoming delinquent

Maintain quality relationships with branch managers, account managers, district managers and AVPs; These relationships can be critical with collection efforts

Involve regional collections managers when possible and keep them informed of issues at all times

Documentation is critical, log conversations, e-mails and other communications

Organize documentation as to facilitate follow-up efforts

Initiate appropriate follow-up action on mail returned as undeliverable

Identify errors and discrepancies on customers' accounts

Create dispute items to be investigated and resolved

Work closely with the dispute Team when investigating/resolving disputes

Utilize customer service skills at all times to ensure collections efforts do not impair customer relationships

Special projects and other duties as assigned

A proven track record of success in prior collection roles, a plus

An ability to see the collections operation as a financially oriented customer service function which balances cost control with support for the business

The successful candidate must have a strong client service mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily; The requirements listed below are representative of the knowledge, skills and/or ability required

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:HoursMinimum Compensation:0.00Maximum Compensation:0.00