19 May
Support Engineer
Hawaii, Hawaii , 96801 Hawaii USA

Vacancy expired!

100% remote, must be local to HawaiiThis Jobot Job is hosted by: Chuck WirtzAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $90,000 - $150,000 per year

A bit about us:Leading Transactional Experience Partner (TXP), creating digital experiences that sustainably advance companies and inspire their customers.With more than 20 years of concentrated experience, we implement e-business solutions for customers such as FC Bayern Munich, EDEKA, E.ON, Carl Zeiss and Sky. 800 employees shape the future of digital business in our offices, remotely, or with our customers. We are particularly proud of our corporate culture. Respect, trust, and responsibility are lived in our teams in daily interactions - and that goes beyond the workplace.

Why join us?You have the operations gene in you and are not afraid of contact with customers and technologies? Ensuring and controlling the operation of applications is what drives you? An appreciative corporate culture and collegial cohesion are important to you?Our application management team ensures the smooth operation of our complex digital projects. The team looks after several technologies in the eCommerce area (e.g. Spryker, Hybris, Intershop), various CMS systems (Bloomreach, First Spirit etc.) and individual developments. In addition, we operate a private cloud environment in our own data center.

Job DetailsAs part of our support team, you are jointly responsible for the operation of complex application landscapes, which are partly operated by us and partly provided by software providers as a PaaS solution.You qualify incoming tickets, analyze and decide who is responsible for the task and route it accordingly.You accompany the ticket lifecycle from start to finish and drive the solution of the ticket.You work closely with our cloud engineers, development teams and PaaS providers.You support the creation of reports, service certificates and billing.You are a real team player. One for all, all for one - that is your motto and ours.You have a technical understanding or are willing to acquire it in order to get to know our customers and their systems.You know DevOps concepts and the ITIL framework and have internalized its processes or are even certified.Ideally, you have already worked with ticket systems such as Jira or ServiceNow. If not, we'll show you.You are communicative and have no fear of contact - neither with new technologies nor with your teammates or our customers.You have no problems with an individually plannable 24/7 on-call service, which you will of course be paid for separately.Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Vacancy expired!


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