19 May
Customer Sales & Service Representative I - Located in Springfield, MO
Missouri, Nixa , 65714 Nixa USA

Vacancy expired!

Located in Springfield, MO

Customer Sales & Service Rep I, Customer Sales - $1000 SIGN-ON BONUS!

Position starts on Monday, May 23, 2022

JOIN OUR GROWING TEAM!
  • Full-time with benefits; health, medical, dental, vision and more!
  • Competitive hourly rate + commission!
  • Paid vacation!
  • Paid Flex time!
  • 401K!
  • Company provided equipment!
  • Tuition Reimbursement!
  • Employee discounts on services!
  • Hybrid Work Schedule (1 week out of the month working in the Springfield, MO Call Center)

General Responsibilities: Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments.

Specific Responsibilities: Interact with customers by telephone, as well as e-mail, mail and fax. Answer customer inquiries and solve problems regarding billing, services, and products. Assess customer needs and interests in order to present Mediacom products and services. Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services. Exceed or maintain minimum sales ,quality and productivity standards. Demonstrate courtesy and patience in customer relations. Troubleshoot basic service issues and schedule on site service calls when necessary. Receive and process customer payments.

Preferred Skills/Experience: Entry level; 1-2 years prior work experience in customer facing or technical role preferred. High school diploma required, Associates/Bachelors Degree preferred. Effective communication skills. Data entry and computer experience. Ability to work evenings, weekends and holidays. Ability to work overtime when needed. Ability to sit for extended periods of time.

Keywords: Customer Service, Call Center Mediacom is proud to have received the following recognition, "2021 Best Managed Companies," "2019 Best Company for Women to Work," "2017 Best Company for People of Color and Women to Work," and "Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award" Mediacom is an Equal Opportunity Employer m/f/d/v

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