SERVER- HEARTH AND HILL (Park City)

HEARTH and HILL

Associate Roles and Responsibilities

JOB TITLE: Server

JOB STATUS: FT/PT

REPORTS TO: Hearth and Hill Leadership Team

Hearth and Hill’s commitment is to be “a gathering spot” that: Inspires our Associates, Thrills our Guests, and Enriches our Community. Together we strive for; teamwork, transparency, respect, integrity, sustainability, learning and fun!

POSITION SUMMARY

Servers will provide the highest quality guest experience through friendly knowledgable service; will guide diners through their meal, anticipating needs, making the guest feel comfortable and welcome; will be passionate about food and beverage and will be friendly outgoing and able to read a table, all while supporting the Hearth and hill team.

RESPONSIBILITIES:

Greet guests, welcome them into our space, through information regarding concept and stories

Provide superior service to all guests, through close adherence to steps of service, attention to detail and personal involvement with the guest experience

Present professionalism at all times in manor and appearance, relating to HH Dress and Grooming standards

Perform shift opening checklist

Maintain cleanliness of common areas

Comprehensive knowledge of current menus and products through training opportunities for continued learning

Bring immediate attention to substandard quality of service, food, or beverage

Adhere to sanitation and safety policies and ensure that all service is in compliance with Utah alcohol laws

Coordinate and communicate proactively with all associates

Detail oriented control of all procedures involving guest orders, cash procedures, POS system, guest checks and server close out

Complete closing duty checklist and weekly checklist items. Support all staff in any other tasks that require completion or are asked by a manager

Connect with customers while anticipating their needs

Clear product knowledge (including wine, beer liquor, food)

KEY COMPETENCIES:

Team player

Time management & ability to multitask

Attention to detail & follow through

Ability to recognize guest dissatisfaction before it escalates and communicate to manager

Ability to handle guest complaints professionally and efficiently

Positive attitude

Salesmanship

Calm and collected under pressure

Forward thinking

Punctuality

Adherence to HH Commitment

CREDENTIAL AND EXPERIENCE:

Possess a High School Diploma

Must be at least 21 years of age

Must have a basic knowledge of dining room and service procedures and functions

Possess basic math skills and have the ability to handle money and operate a point-of-sale system

Knowledge of relevant health & safety regulations & procedures

Food handlers & beverage service permits

PHYSICAL REQUIREMENTS:

Ability to stand for extended periods of time

Ability to bend, lift, push & carry heavy objects

Ability to carry 50 pounds

Demonstrates single-hand tray service proficiency