Teller I

DescriptionTitle: Teller I Department: Branch OperationsReports to: Branch Manager FLSA Code: Non-Exempt Job Grade: 14Overview:This position is responsible for servicing customers by processing customer paying and receiving transactions in an accurate and timely manner. Tellers must also rotate between branches, as needed. Essential Duties:

With accuracy, order, receive, verify, and distribute cash

Accept retail and commercial deposits, verify cash and endorsements and provide customer a receipt

Accept savings deposits and withdrawals, verify signatures

Identify customers, cash checks, or refer customer to an officer for authorization to cash check when needed

Prepare official checks and money orders

Balance cash drawer daily

Accept payments for loans

Open and close vault

May be responsible for bank opening/closing

Perform all duties in compliance with BSA/AML regulations and requirements

Obtains adequate data for CIP on all wire and money instrument transactions

Monitors and reports suspicious activity to the BSA Officer

Competencies:

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Diversity - Shows respect and sensitivity for cultural differences.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.

Judgment - Includes appropriate people in decision-making process.

Motivation - Measures self against standard of excellence.

Planning/Organizing - Uses time efficiently.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Asks for and offers help when needed

Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work.

Education/Additional Training or Certifications:

High school Diploma or equivalent

Previous Work Experience:

Previous cash handling experience preferred

Previous customer service experience required

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to speak effectively before customers and employees of organization

Bilingual skills preferred - English/Korean, English/Chinese

Work Environment:

This job operates in a professional work environment.

The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Physical Demands:

While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to sit and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

AAP/EEO Statement:

Metro City Bank is an Equal Employment Opportunity/Affirmative Action Employer with regard to Females, Minorities, Veterans and Disabled Persons, Sexual Orientation and Gender Identity, and provides reasonable accommodation for qualified individuals with Disabilities and Disabled Veterans in job application procedures. Therefore, if you require accommodation in the application process, please send an email request.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)