TSS Lead Validation and Assignment Specialist

IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.Your Role and ResponsibilitiesThe TSS Lead Validation and Assignment Specialist will work directly with IBM internal teams and external clients to understand, validate and ensure completeness of necessary information required for assignment of new sales opportunities to TSS sellers for opportunity ownership. Validated new sales opportunities will be sent to the correct sales channel and the correct TSS opportunity owner.The TSS Lead Validation and Assignment Specialist will analyze all leads to ensure opportunities are routed to the correct opportunity owner, eliminating client responsiveness delays. Leads will be received via telephone, web portals, e-mail ID, forms and marketing campaigns. Validation will include ensuring correct TSS offering description, offering and/or campaign codes are included in a ATLAS CRM or COL record. The TSS Lead Validation Specialist will conduct research preventing duplication to existing opportunity and secure client credit card authorization if required. He/ or she will optimize all cross functional team and client interactions ensuring positive lead submission experience and drive incremental TSS growth.Required Technical and Professional Expertise

Demonstrated client and internal communications skills (verbal, written)

Knowledge of lead validation techniques

Appreciation of vital role lead validation plays as part of end to end sales process

Experience with ATLAS CRM based opportunity management tools and processes

Problem solving, creative thinking, and time management

Positive Attitude

Technology agility, ability to work with web based tools, MS Excel, MS Power Point, email systems

Preferred Technical and Professional Expertise

Understanding of TSS portfolio

TSS offering knowledge

Great at multi-tasking

Cross team collaboration - TSS/Client team/Delivery/Business Partner

Ability to push through internal process

Ability to handle escalations

Strong business acumen

About Business UnitDigital Sales is a specialized sales organization with a purpose-built infrastructure consisting of Global Digital Sales Centers in Atlanta GA, Chicago IL, Dallas TX, and Littleton MA. Digital Sales teams engage with clients of all sizes and markets to grow their businesses by solving strategic and tactical business problems with IBM's proven cognitive and cloud technology solutions.Your Life @ IBMWhat matters to you when you’re looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.