23 May
Manager, Network Operations Center (NOC)
Vacancy expired!
- Responsible for day to day activities of the Network Operations technical staff and network performance issues
- Provides leadership in network operations support in a 24/7 operating environment.
- Leads team of technical (IP/Transport, Voice, Video/Voice) engineers with the goal of restoring service remotely and with urgency.
- Meets very aggressive network availability, MTTR, and ticket handling objectives while providing hands-on leadership during network events.
- Drives technical staff to monitor and resolve customer issues and accomplish objectives by being a role model to impress upon staff to be self-motivated with the ambition to problem-solve, learn and create their own mechanisms for resolving issues and most importantly, communicate effectively with the ability to work in a team environment.
- Escalation point of contact for all major issues.
- Responsible for staying on top of all event, incident, and requests/change management for their discipline.
- Ensures timely and accurate notification of network issues are being communicated to the business and that all outages are being escalated accordingly with our vendor/carrier partners.
- Ensures that all process and procedures have been implemented, understood and followed for their responsible shift.
- Ability to multi-task and solve multiple trouble issues simultaneously in a high stress environment.
- Coach and mentor teams to ensure personnel are working issues as efficiently and accurately as possible in a team oriented professional culture.
- Ensure all Root Cause Analysis (RCAs) are completed accurately and timely, with the ability to present to executive leadership.
- Participates in change control committee, providing input into all changes/additions to network to ensure minimal disruption to production system.
- Resolves any scheduled maintenance or major outage issues escalated from direct reports.
- Bachelor's degree in Computer Science, Engineering or related field, and / or equivalent work experience
- Minimum of eight (8) years of Engineering work experience
- Minimum of six (6) years of experience in Network troubleshooting in a 24x7 Operations Center
- Minimum of two (2) years of direct management experience
- Ability to supervise and motivate others
- Ability to work with others to resolve problems, handle requests or situations
- Demonstrated telephone, communications, interpersonal skills and ability to follow established guidelines, policies, and procedures
- Understanding of IP networking fundamentals
- Demonstrated ability to multi-task and manage multiple initiatives/projects in the execution of daily operations
- Knowledge and experience with Network and Element Management tools
- Experience with cable, voice and data communications networks, and associated elements
- Advanced ability to isolate and troubleshoot failed equipment, facility issues and other components of network (Cisco Data & Optical Networking)
- Highly skilled in analysis of and documentation of root-cause analysis
- Advanced knowledge of tools used in monitoring the network including Remedy, HP, OpenView Cisco Works, Micromuse Netcool, and Cacti.
- Advanced understanding of internet protocols such as layer 4 switching and BGP
- Daily understanding Fortigate firewalls
- Office Conditions
- Work in a 24x7 Network Operations Environment
- After-hours on call responsibilities
Vacancy expired!