IT Business Analyst

The Business Analyst elicits business requirements for information applications, data management and storage solutions; represents the client's interests throughout the application lifecycle; and assists business users in analyzing and improving their processes.While many projects have custom deliverables, the role also provides a business analysis service, assisting for example with the delivery of third party / cloud software services or other commercial software products.

• Working with project stakeholders to elicit, document, agree, and prioritize business requirements.
• Act as the functional go-to person with multiple business stakeholders.
• Communicating business requirements to product delivery specialists.
• Work with users, Business Relationship Managers and Project Managers to develop business cases and benefits realization plans.
• Sourcing, evaluating, and selecting solutions that best fit business requirements.
• Assisting business users in implementing and making best use of software solutions to ensure realization of benefits.
• Develop and maintain acceptance criteria for project deliverables. Assist the QA function in test planning and execution, and guide clients in best practices for user acceptance testing.
• Use process improvement methodologies and tools to assist business users to analyze, design and implement more effective processes.
• Following appropriate solution delivery lifecycles, liaise with work package leaders and project sponsors, and contribute to the effective planning and use of resources.
• Assist with delivery of and transfer to business-as-usual for all project deliverables.
• Collaborate with colleagues across the Business Services teams and legal practice throughout the organization.
• Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location or services.

• Although there are no specific qualifications or training that are essential prerequisites for this position, relevant Business Analysis training and/or qualifications are desirable.
• Experience as a Business Analyst in a business change and/or project-based environment. Experience on IT projects and awareness of software development methodologies (Waterfall and Agile) preferred.
• Able to deliver work in a precise and timely fashion, whether small or large scale.
• Comfortable working face-to-face or virtually with clients on solutions that meet their needs.
• Experience working in a law firm environment, or alternately a similar professional services culture is desirable.
• Able to work effectively to challenging deadlines. Maintains quality of output and attention to detail under pressure.
• Able to work effectively in a rapidly changing environment. Flexible and able to adapt to changes or setbacks on a project.
• Uses a structured analytical approach to work involving change. Uses analytical methods and tools to understand and document stakeholder requirements.
• Possesses Microsoft Project, Word, PowerPoint and Excel skills. Has experience on any widely used process documentation tool such as Microsoft Visio.
• Has superior oral and written communication skills including the ability to lead analysis discussions and work with business stakeholders. Must also be able to communicate with technical stakeholders to convey and confirm understanding of business objectives and solution fit.
• Able to present ideas in a variety of ways depending upon audience and context. Presentable and comfortable in front of users and clients.
• Understands what part IT plays in relation to a client's business, and able to generate fresh ideas regarding use of IT in business areas where it is not being used.
• Results-oriented and able to drive forward regardless of personal interest in the task. Follows tasks to their logical conclusion and ensures everything has been done to the right standard. Ability to work independently at times as needed to meet project objectives.
• Can plan and prioritize work, both their own and that of project team.
• Comfortable working both individually and as part of a team. Prepared to challenge ideas constructively within a team or group.
• Consulting experience delivering end-to-end business solutions preferred.