MANAGER, TRANSPORTATION OPS

Manager, Transportation OpsAmericold provides temperature-controlled warehousing and transportation to food producers, restaurants, schools and retail outlets such as grocery stores. We're proud to provide an essential link in the food and beverage industry supply chain, and to play our part in ensuring families across the US and overseas can sit down together to eat.Based in Atlanta, Georgia, Americold owns and operates 170+ temperature-controlled warehouses in the United States, Australia, New Zealand, Argentina, and Canada. In North America we have over 13,000 associates and offer a wide variety of employment opportunities - from warehouse forklift operators and supervisors to accounting, customer support, engineering, transportation, and technology solutions positions.ResponsibilitiesManage the region transportation operations business unit including but not limited to dispatch operations, customer service, route guide compliance, day-to-day financial reviews/approvals, and overall day-to-day transportation operations.Essential Functions:Serves as the primary interface with the carrier community regarding performance and continuous improvementsMaintains the carrier base to meet customer demands and above industry standard of servicePartner closely with warehouse operations to manage daily operating plan and plan for future shipment activityProduces monthly reports on carrier performance and identifies action plans when performance is not meeting expectationsManages the coordination and implementation of action plans and reviews along with continuous improvement projectsEnsures carrier reporting and analysis procedures and documentation are maintained, reviewed and improved as requiredWork closely with warehouse operations to manage daily operating plan and plan for future shipment activityOrganize dispatchers and customer service associates to effectively manage day-to-day operations in a proactive mannerWork with warehouse operations to develop formalized business rules, daily shipping matrixes, and carrier service reviewsInteracts with internal departments on project planning, continuous improvement and collaborative effortsSummarizes periodic project status and prepares reports for customer, departmental and executive reviewEnsures compliance with all company policies, as well as all Federal, State and Local OSHA regulationsUnderstanding of New Hours of Service (HOS 2013) and impending EOBR regulationsResponsible for Dedicated Fleet and shuttle management/oversightKnowledge, Skills and Abilities Required:Proven supervisory skillsKnowledge of federal, state and local transportation lawsKnowledge of logistics solutions/supply chain and some experience in temperature controlled business requiredExcellent project management skills, including the ability to lead, facilitate, influence, and organizeExcellent management skills and possess the ability to coordinate multiple tasks in deadline driven, fast paced environmentPossess a passion for customer service, and lead the team by examplebility to deal with customer requests/service issues on a day to day basisExcellent written and verbal communication skillsAbility to communicate professionally with people at all levels of the organization and external contacts and demonstrate a team player approachExcellent customer service skillsRequires the ability to relate to others beyond giving and receiving instructionsRequires the For full info follow application link.Tools and Technology Requirements:Strong computer skills including experience with AS/400Proficient with Microsoft Office SuiteFamiliar with CRM, ERP, WMS, RF, and TMS system Educational Requirements:High School Diploma or equivalent required; Bachelors Degree preferred5 years traffic/transportation experience or equivalent combination of experience and training Physical Requirements:Requires the ability to sit for long periods of time, with frequent interruptionsRequires several hours per day of sitting, getting up