DEPOSIT FLOATER

Position Title: Deposit FloaterReports To: VariesDirect Reports: N/APaygrade: 5SUMMARY: Performs all duties for Customer Service Representative (CSR) and Teller functionsJOB REQUIREMENTS: High school diploma or equivalent Minimum of one year Teller and/or CSR experience required; experience in both Teller and CSR preferred Proficient computer operation skills and ability to operate standard office equipment Proficient in Microsoft Office programs Extensive knowledge of financial institution policies and procedures pertaining to customer service and teller operations Good interpersonal skills in dealing with both internal and external customers Good telephone and customer service skills Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc. OVERALL JOB FUNCTIONS: (Applicable to both Teller and CSR functions) Adhere to all security procedures and follow operational bulletins Maintain basic knowledge of banking products and services Handle each transaction with care, sensitivity, and confidentiality Provide efficient, accurate and high-quality service while maintaining good customer relations and present oneself as an example of extraordinary quality service Answer customer inquiries and provide account information and updates as requested Answer questions regarding bank policies as well as products and services Be familiar with bank products and services and look for opportunities to develop new customer relationships and strengthen existing customer relationships using United's need-based sales approach Make referrals to other areas of the bank Assist other staff in serving customers, answering telephones and performing other duties as necessary When applicable, admit authorized customers to the safe deposit box area, complete necessary forms and rent safe deposit boxes Utilize bank programs such as customer management and sales tools Participate and help branch achieve sales goals to maximize success Other duties as assigned in both Teller and CSR functionsTeller Duties: Receive checks for deposit to accounts, verify amounts, examine checks for proper endorsement Cash checks and process withdrawals; pay out money after verification of signatureand customer balances Place holds on accounts for uncollected funds Verify and package coin and currency Balance cash drawer at the end of the day and report any discrepancies to the Supervisor Ensure the teller station is properly stocked with forms, supplies, etc. Prepare currency transaction reports as necessary including entering information on monetary instrument logs Process charge card payments and cash advances, loan payments, skip payments, safe deposit box rental payments, and utility payments (where applicable) Orders and maintains inventory of negotiable instruments in teller area; verify cash received upon sale of negotiable instruments Adhere to operator limits (Teller Supervisor's approval required on amounts larger) on all applicable transactions (ex: Split Deposits) Perform daily teller functions such as issuing Official Checks, redeeming Savings Bonds, processing night deposits, preparing courier bags, etc. Send items for collection when necessary Work drive-in Teller area when necessary Assist in ATM servicing when necessaryCSR Duties: Promote, explain, open and renew (where applicable) financial institution services such as consumer loans, IRAs, Certificates of Deposit, safe deposit boxes, etc. Provide personalized service to depositors including new checking, savings, and certificate accounts Provide account advice, including resolution suggestions and other information, to assigned customers as needed Have a thorough knowledge of Individual Retirement Accounts and ability to renew maturing IRAs, process IRA transfers, rollovers, and disbursements Perfor