Field Service Technician - A+, POS, Networking

PreviousField Service Technician - A+, POS, NetworkingNextRef No.: 20-01078Location:

Jacksonville, North CarolinaAs part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ team.What We Need:In order to deliver our exceptional services, we need dedicated and enthusiastic, hard-working, and customer service-oriented technicians – that's where you come in! Your role will include unparalleled technical support for our national home improvement retail client, allowing them to experience the best support available within the industry.For many of our customers, technology problems can be frustrating but easily solved by educating them – your skill with users is key!What You'll Do:

Provide exceptional Customer Service

Travel within a radius of 25 to 100+ miles daily in a specific route

Understand AC/DC and backup power concepts

Provide excellent time management and reporting skills

Be familiar with various operating systems (e.g. Windows OS, OSX, Linux / Unix)

Manage, triage, troubleshoot, and resolve to client scope on IT equipment

Complete all assigned projects and tasks

Occasionally work at heights of 20' to 25', lift equipment training provided

Document efforts, issues, and resolutions, close cases / tickets daily

Qualifications:

1 year of IT support work experience

A+ certification preferred – or must be obtained within first 3 months of employment

Experience desired in copper and fiber cabling and various terminating connectors

Insight to POS, PCs, printers, Thin Clients, APs, servers, network switch equipment

Relatable and responsible when interacting with all customers, you have the ability to build relationships easily

Educational approach to solving issues – help us help them!

Ability to transform technical IT solutions lingo into terms everyone understands

Insatiable desire for knowledge, independence, and success – strive for more than the status quo

Not intimidated by problems you've never seen before – confidence is key!

Excellent time management skills

Experience tracking / monitoring issues, providing notes / feedback, etc.

Keep CompuCom provided tools and vehicle in good condition

Help us grow the CompuCom legacy. We're transforming the way all businesses get IT services. Our client's tech problems are no longer theirs; the ownership lies with us.We innovate everything. We connect everyone. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays, and learns.Join CompuCom. Grow with CompuCom. Build the CompuCom legacy!W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™ Supports Equal Employment Opportunity e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .