Operations Manager (JR1016035)

Job Description

Broadridge is growing! Are you looking for a new challenge?

Our mission is to attract, develop and retain world-class talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately create customer value. If you’re a self-starter who demonstrates strong initiative and are looking for an opportunity to put your leadership skills to work with a thriving organization this is your chance.

We’re looking for an

This role is in our Customer Communications Division, which offers a full range of multi-channel communications solutions, such as integrated print, mail and digital solutions for transactional, marketing and compliance communications.

Some of your responsibilities will include:

• Recommending and implementing cost savings initiatives to reduce expenses where possible and prudent.
• Developing and implementing appropriate reports/metrics that enable management to monitor service, quality and productivity/efficiency. Preparing/issuing production and shift turnover reports to monitor productivity, backlogs, and service levels.
• Collaborating with senior management to review expected volumes, identifying appropriate staffing levels, and working with your management staff to develop schedules to meet business commitments.
• Making sure staff are cross-trained so that multiple back-ups are available to support each function within the production department. Documenting operator procedures and ensuring that staff is appropriately trained to perform their required functions.
• Effectively motivating staff to create a highly engaged workforce. Communicating and continually reinforcing Broadridge Values, Vision Statement, Quality Policy, and commitment to the Service Profit Chain with your associates.
• Identifying top performing associates and implementing plans to help them reach their full potential.
• Preparing and delivering periodic performance reviews and development planned for assigned staff. Effectively dealing with personnel related issues and ensure effective management is in place.

• You have strong oral and written communication skills and adeptness with communicating effectively with staff and management at multiple levels.
• Solid organizational skills including expertise with handling multiple priorities simultaneously and working under tight deadlines.
• You demonstrate skill working in a diverse team environment with various personality types to get the work done; you relate well and show respect and consideration for others.
• You are a self-starter who demonstrates initiative and willingness to learn.
• You’re adept at helping develop your team. This is a great opportunity to expand your people skills and deal with a lively, motivated group.

You will have the following qualifications:

• At least 3 years of management-level experience in a production environment.
• 2-3 years of experience managing warehousing/supply and inserting operations.
• 1-3 years of experience of Quality Assurance or Quality Improvement experience.
• You have strong Excel skills and are comfortable with other application software such as Windows, Outlook, Access and Word.
• You’re able to consistently work a 1st, 2nd, or 3rd shift Monday – Friday. We work hard and at times we’ll need your leadership off-shift so you’ll need to be flexible for overtime as required, especially during peak periods such as month & quarter ends.

Additional Information

"Our Associates Matter.

Everyone Benefits from Diversity & Inclusion.

Diverse & Inclusive Teams Drive Growth."

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