27 Jun
Pickup & Delivery Manager - Murphy
Texas, Murphy 00000 Murphy USA

Vacancy expired!

Job Description

Responsibilities

What will I do as an Pickup & DeliveryManager?

You willoversee all aspects of our Pickup & Deliveryoperations and guest services.

Some duties include:

  • Work closely with our Guest Relations Department to schedule customerpickup & deliveries.

  • Dispatch the pickup & deliveryteam members in the most efficiently manner possible based on time constraints and customer demand.

  • Ability to plan and manage a team in a high paced environment.

  • Manage from anoffsite office at times.

  • Develop and outline best practicesin order to serve our guests properly.

Essential Duties and Responsibilities

  • Direct Responsibilityfor the proper functioning and operation of the pickup & delivery team.

  • Working knowledge of the Standard Operating Procedures of all levels of the entire pickup & deliveryoperation.

  • Responsible for ensuring all Standard Operating Procedures are being carried out by all pickup & deliveryassociates while under his/her management.

  • Ensure all high levelfinal decisions regarding the associates, client, operations and guests are run through the GeneralManager for approval first before taking action. (Varying levels of authority may be assigned.)

  • Possess and use aggressive hospitality skills in order to portray an image of professionalism that is guaranteed to ensure total guest satisfaction.

  • Closely monitor the status of the pickup & deliveryoperation that will include, but not be limited to: associate related issues, operations related issues, guest related issues, loss prevention issues and office requirements.

  • Assist the General Manager in maintaining sufficient staffing and ensure proper training, coaching, and be able to fill in at store level if necessary.

  • Maintain and exercise the culture and philosophy of Christian Brothers Automotiveat all times.

Notes:This job posting does not include the full range of functions/duties of the position. Associate will be required to perform any other job-related duties as assigned by their supervisor including the office.

Qualifications

Essential Qualification RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Availability to Work: Availability to work M-F 7-6. Must be punctual when scheduled to work and have excellent attendance.

Education/Experience Required:High School education or GED. Prior Valetservice and hotel experience preferred.

License Requirement:The employee will be required to have and maintain a valid state driver's license with a current address and acceptable driving record. Ability to drive a vehicle with a manual transmission (stick shift) a plus.

Appearance:Associates will be required to maintain a neat and clean appearance and be in complete uniform at all times. Associatesare to follow all guidelines stated in the Associate Handbook concerning standards of appearance, hygiene, grooming and dress.

Language skills: Must be able to read and write English exceptionally well. Ability to communicate effectively with guests, associates, passengers, drivers, and co-workers on all socio-economical levels. Ability to read and comprehend simple and complex instructions and correspondence. Be able to write correspondence.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to make sound judgments. Ability to educate others about policy/procedures and enforce policy/procedures. Ability to apply patience when communicating with others in difficult situations.

Other Skills and Abilities: Ability to carry out assigned tasks and duties completely and effectively. Ability to perform assigned duties with minimal supervision. Ability to demonstrate fair and impartial judgment.

    Physical Demands and Work Environment:The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the associate is regularly required to stand; walk;talk and listen. The associate is occasionally required to sit and climb or balance. Associates work in and around potentially dangerous traffic situations, and associates are to be safety conscious at all times. Associates are regularly exposed to outside weather conditions including snow storms and extreme heat. Associates are regularly exposed to high levels of noise and/or fumes from vehicles. Associates on occasion must lift/move up to 75 lbs.

    Christian Brothers Automotive is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law.

    Qualifications

    Desirable Qualifications:

    • Valet experience.

    • 3+ years' service related management experience.

    • Proven ability to manage a team.

    • Ability to communicate in other languages, Spanish preferred.

    • Previous guest relations training.

    • Previous formal parking or hotel management training.

    Physical requirements:

    The physical demands described here are representative of those that must be met by a Service Advisor to successfully perform the essential functions of this job. This list includes some physical requirements while performing the duties of this job:

    • Being on your feet for the majority of the workday (standing, walking, etc)

    • Occasionally lifting and carrying objects over 50 lbs.

    • Driving manual transmission vehicles

    • Keeping a brisk work pace in a high-volume environment

    • Using a keyboard and mouse several times daily

    • Using a standard handset phone several times daily

    Additional Information

    All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.

    Vacancy expired!

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