Content Manager, Customer Experience Team

Are you interested in supporting one of Microsoft’s most important programs for defining and directly engaging customers and partners? The Worldwide Customer Experience Team provides this outstanding opportunity.The Customer Experience Team (CET) brings together the best executive engagement programs and assets within Microsoft – including our Executive Briefing Centers (EBC), Industry Experience Center (IEC), Regional Experience Centers (EC) and Microsoft Technology Centers (MTC) to deliver world-class customer experiences with the goal of leading our customers through their digital transformation journey.We are looking for an experienced Content Business Program Manager to join our Content Team and manage our global content catalog. This role will be responsible for managing our content management system (Customer Experience Team Content Catalog) and driving communications to our various stakeholder communities. Our CET Catalog is a highly evolved SharePoint site and is a critical component of our communications and outreach to the constituencies we serve – the sales field, executives, speakers, and partners.ResponsibilitiesWhat you will be doing :

Lifecycle management of all content in the CET (Customer Experience Team) Content Catalog. This includes authoring and management of briefing topics, demo bill-of-materials, and pages to market our content offerings

Defining next-gen search experience for finding content across engagement programs like: EBC (Executive Briefing Center), MTC (Microsoft Technology Centers), EC (Experience Centers).

Defining new CET Catalog capabilities and features to improve user experience and streamline processes, ensuring consistent functionality and integration with other tools and systems

Creating and landing a unified content intake, review, and publishing process across engagement programs (EBC, MTC, Experience Centers)

Develop and land a process that enables open and proactive content feedback channel amongst our Experience Centers

Lead on communications for the CET Content and Speaker program. This includes creating and curating newsletter content for communications to our global Speaker community, MTC community, and internal stakeholders

QualificationsWhat we are looking for :

3+ years of working experience in program management, content management, information technology or marketing and communications.

Track record of successfully managing business operations, including program management excellence, communication, and prioritization of resources

Technical proficiency with SharePoint, Power Apps, Power BI, and other applicable tools

Ability to think broadly across product areas and technical use case scenarios

Demonstrated ability to foster relationships, influence, and collaborate with teams across groups

Embrace a growth mindset and global perspective to drive maximum impact

Fosters an inclusive working environment that values diverse thinking and perspectives

Bachelor’s degree in computer science, marketing, and/or experience in relevant fields, preferred

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Keywords : Biz Ops, Business Program Manager, Content Manager, Marketing, Technical Concepts, Publishing, Editing, Project Management, Program Management, Communications.