PATIENT SERVICES REPRESENTATIVE I (Communication Center)

Posting NumberSRGV4472Working TitlePATIENT SERVICES REPRESENTATIVE I (Communication Center)Number of Vacancies1LocationHarlingen, TexasDepartmentSchool of Medicine / Clinical AffairsFTE1FLSANon-ExemptScope of JobResponsible for handling in-coming patient telephone calls, schedules appointments, providing accurate patient information, and all other front desk functions. Observes customer service standards at all times in dealing with patients and upholds the Clinic’s mission in providing quality service ensuring patient satisfaction.Description of Duties Responsible for answering incoming calls in a professional, timely manner based on Clinic standards and protocols. Welcomes incoming patients and visitors in person or on the telephone and listens responsively to patient concerns or complaints and provides or seeks appropriate remedies. Schedules appointments accurately maximizing practitioner’s time and making sure that the patient is placed in the appropriate appointment template for their medical needs or request. When unable to assist the patient, makes sure that the patient is directed to the appropriate staff for an efficient resolution of their medical needs. Transfers and or directs calls to appropriate departments. Answers routine questions regarding clinic services and appointment related information on directs unrelated questions to appropriate clinic staff. Ensures that patient’s appointments are processed accurately and in a timely manner by confirming or canceling appointments in accordance with Clinic policies and procedures. Obtains, documents and verifies insurance, Medicaid/Medicare and any other type of benefits and documents in the patients chart accurate patient demographic information required as per Clinic policies and procedures. May collect copays and fees for balances due on the account and complete all batching of patient encounters daily. Demonstrates respectful, professional and appropriate behavior that supports a team oriented work environment. May be required to provide coverage at other clinical sites as needed. Performs other duties as assigned.Supervision ReceivedGeneral supervision from assigned supervisor.Supervision GivenMay supervise of assigned support staff.Required EducationHigh School Diploma or equivalent.Preferred EducationBi-lingual (English/Spanish)Licenses/CertificationsNone.Required ExperienceOne (1) year of medical clerical experience providing customer service and/or medical records experience.Preferred ExperienceMedical background.EquipmentUse of standard office equipment.Working ConditionsNeeds to be able to successfully perform all required duties. Office/Clinical Environment; some travel and weekend work is required. May be exposed to airborne illnesses when coming in contact with patients. Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects.OtherTact, diplomacy, discretion, and confidentiality of medical information required in all matters.Physical CapabilitiesN/AEmployment CategoryFull-TimeMinimum SalaryCommensurate with ExperiencePosted SalaryCommensurate with ExperiencePosition Available Date06/22/2020Grant Funded PositionNoIf Yes, Provide Grant Expiration DateEEO StatementIt is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of TitleVIIof the civil rights act of 1964, the title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non discrimination in it’s education programs and activities, including employment.Special Instructions to ApplicantsDear Applicant,Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:Date of BirthGenderEthnicity/RacePlease make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days.If you have any questions, please visit our Careers site at https://careers.utrgv.edu for detailed contact information.Additional InformationUTRGVis a distributed location institution and working location is subject to change based on need.AllUTRGVemployees are required to have a criminal background check (CBC). Incomplete applications will not be considered.Substitutions to the above requirements must have prior approval from the Chief Human Resources Officer.Quick Linkhttp://careers.utrgv.edu/postings/24791Posting Supplemental QuestionsRequired fields are indicated with an asterisk ().

Are you a current UTRGV employee?

Yes

No

Are you now, or previously, employed by The University of Texas System or any of its institutions?

Yes - I currently am employed by the UT System or its institutions

Yes - I have previously been employed by the UT System or its institutions

No - I have never been employed by the UT System or its institutions

Please select your highest level of completed education.

6th grade education

10th grade education

High School Diploma or GED

Associates Degree, Technical, or Trade School Degree/Certification or 60 Hours of College Hours

Bachelors Degree from an accredited university

Masters Degree from an accredited university

Ph. D. or other terminal degree from an accredited university

None of the above

Please provide the field of study for your education:

(Open Ended Question)

Please indicate the number of years of full time work experience you have directly related to the position in which you are applying for:

Less than 1 year

1 year

2 years

3 years

4 years

5 years

6 years

7 years

8 years

9 years

10 years

Over 10 years

Do you meet the minimum requirements for this position?

Yes

No

Applicant DocumentsRequired Documents

Resume

Optional Documents

Cover Letter/Letter of Application

Teaching Philosophy

Writing / Publication Sample

Curriculum Vitae

Unofficial Transcripts

Reference Letter 1

Reference Letter 2

Reference Letter 3

Multi Media

Certifications and Licenses

Training Certificates

Other Document

List of 3 References

Unofficial Transcripts 2

Unofficial Transcripts 3

Letter of Interest

Unofficial Graduate Transcripts

Additional Document