24 Jun
Vergennes - Night Front Desk Agent (Vergennes)
Vermont, Vermont 00000 Vermont USA

Vacancy expired!

FRONT DESK ASSISTANT

This is a seasonal, non-exempt position. Our season runs from April/May through the end of October. Diversity helps us build a team that represents a variety of backgrounds, skills, and perspectives. We are an Equal Opportunity Employer.

Shift Hours: FLEXIBLE PART-TIME with various shifts, let us know your availability.

Summary:

Front Desk Assistants greet and check in all guests upon their arrival. They also check out guests and offer assistance with guest checkout. They will assist guests during their stay by answering questions, resolving issues and dispatching other departments for maintenance, housekeeping, or transportation requests. They will also perform computer tasks.

Responsibilities/Duties:

Maintains a neat appearance and a professional manner.

Maintains a safe working environment for all.

Takes ownership of Guest concerns and complaints and ensure that they are recorded, resolved, and followed up on.

Checks guest into the resort, confirming reservation data, communicating information to guests, with the overall goal of making the guests feel welcome and appreciated.

Checks guests out of the resort, presenting guest folios, answering guests’ questions, and receiving payment on guests’ accounts, with the overall goal of making the guest feel appreciated and encourage to return to Basin Harbor.

Performs duties in conformance to policies, procedures, and the Basin Harbor Belief.

Answers inquiries pertaining to resort services, reservations, shopping, dining, entertainment, and travel directions.

Is cross trained to learn duties of the Switchboard Staff.

Takes telephone reservations and operate computer terminals and printers to store and receive reservation data.

Keeps supervisor/manager promptly and fully informed of all problems or unusual matters of significance.

End the Day

Open the Day

Will be assigned additional tasks/projects by Guest Services Manager and Revenue Manager.

Qualifications:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Ability to use or learn to use, the following equipment: computer, printer and etc.; telephone switchboard; office equipment such as fax machine, copy machine, postage meter etc.

Ability to use MS Office applications including Word and Excel.

Ability to read and comprehend simple instructions, short correspondence, and memos in English

Ability to write simple correspondence and to effectively present information in one-on-one situations in person and over the telephone in English.

Ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions, and decimals.

Ability to apply common sense, understanding to carry out instructions furnished in written, oral, or diagram form.

Must be able to adapt to changes in a fast paced, dynamic, and sometimes intense work environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to perform physical activities that include climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing and repetitive motions.

Ability to perform medium work (defined as exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or 20 pounds of force constantly to move objects)

While performing the duties of this job, the employee is regularly required to stand; use hands, talk, and hear.

Specific vision abilities required by this job include close vision.

Must be willing and able to pass a background check.

Please apply by visiting: https://www.basinharbor.com/jobs/available-positions/

Vacancy expired!


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