20 Jun
Customer Service Specialist - CPD
Georgia, Fulton 00000 Fulton USA

Vacancy expired!

The mission of the Department of Law is to serve the citizens of the State of Georgia by providing legal representation of the highest quality to the agencies, officers and employees of state government and by honorably and vigorously carrying out the constitutional and statutory responsibilities of the Attorney General. The position filled through this announcement will serve in the Consumer Protection Division.Job Summary:This position works in the Consumer Protection Division of the Georgia Department of Law. This Division is the state government entity charged with protecting Georgia consumers and businesses from unfair and deceptive and unlawful practices in the marketplace.Duties and Responsibilities:

Answers consumer telephone calls

Receives and processes complaints, inquiries and requests for information and/or assistance from the general public

Determines complaint/inquiry jurisdiction (state, local or federal), and refers matters over which the office does not have jurisdiction to appropriate resources

Processes jurisdictional complaints by gathering and entering relevant information in a computer database with a high degree of accuracy

Generates response letters to written correspondence and performs related administrative and clerical work

Present, organize and convey complex problems/issues

Performs duties in manner that meets or exceeds office quality and quantity standards

Other duties as assigned

/The above statements are intended to describe the general nature and level of work being performed by persons assigned to this title. They do not include all job duties performed by employees on this job title, and every position does not necessarily require these duties./Minimum Qualifications:Two years of collegeOROne year of experience in a customer service setting communicating informationOROne year of experience in an equivalent position; demonstrated skill in utilizing a computer to accurately enter data in Windows based applications; organized, focused, and detail-oriented; ability to communicate effectively in person and on the telephonePreferred Qualifications:In addition to meeting the minimum qualifications, meet one or more of the following:

Bachelor’s degree or higher from an accredited college or university in any field of study;

Experience working in an office setting (internships qualify); demonstrated customer service skills;

Ability to handle high call volume using proper telephone etiquette;

Excellent English communication skills with good grammar (both spoken and written).

Additional Information:A criminal background check is completed on all candidates; employment is also contingent upon the completion and satisfactory results of the background investigation. Candidates that are being strongly considered for the position will also be required to submit a Department of Law employment application & waiver, Georgia Department of Revenue Tax Clearance letter and copies of official college transcripts.Screened applicants will be asked to complete a series of skills assessment tests which may include spelling, grammar, proofing, filing, data entry and/or Word. Persons may be contacted via email and sent tests via email.Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All applicants will be considered, but may be screened for the preferred qualifications of the position, and may not necessarily receive an interview. Applicants who are not selected will not receive notification.SALARY COMMENSURATE WITH EXPERIENCEApplicants are required to attach a resume for consideration.Job: Administrative & Operations SupportOrganization: Law, Georgia Department ofTitle: Customer Service Specialist - CPDLocation: GA-Fulton-AtlantaRequisition ID: ADM09IG

Vacancy expired!


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