Express Service Technician Auto

Job DescriptionIf you are looking to become part of an auto center that really values yourskills and ability to provide quality service, consider joining the searsauto center team . Now is the perfect time to join as we are going through anexciting transformation of our business The Express Service Technicianis responsible for the successful tire, battery, and oil installation tocustomer vehicles following all automotive processes and procedures. Thisposition interacts daily with customers, Customer Service Adviser, othertechnicians, and the Auto Center Manager.Responsibilities/Skills/Experience RequirementsJob Duties/Responsibilities: Participates actively with team servicing of every customer vehicle toensure fast, expert service Dedicates work time to providing excellent customer service Promotes teamwork to deliver times and accurate customer care during alloperating hours Demonstrates a sense of responsive urgency to every customer no matter whatservice is required Uses the Quality Service Evaluation (QSE) form to understand customerservice adviseru0027s and customer service manageru0027s instructions Fulfills the customeru0027s needs the first time, every time Communicates with Auto Center Manager, Customer Service Adviser and otherTechnicians to meet Sears Automotive time standards and to exceed customerrequirements. Adheres strictly to Sears Automotive Dress Code standards Protects customeru0027s vehicle with floor mats, seat/steering wheelcovers and, if necessary, fender covers Racks vehicle safely following Sears Automotive training Performs Multi Point Inspection (MPI) visual inspections and communicatewith customer service manager and/or customer service adviser within 10minutes Maintains back shop cleanliness and equipment calibration to SearsAutomotive standards Thanks customer, expressing appreciation for the business Performs miscellaneous duties as assignedRequired Skills: Valid Drivers License Successful completion of Sears Automotive Express Technician core curriculum Commitment to safety: Use of appropriate personal protective equipment,back belt, safety glasses and safety shoes at all times Maintenance of individual productivity as defined by the business sales perhour standard Ability to stand and walk for prolonged periods of time Ability to lift up to 50 pounds Extended workdays of up to 10 hours, weekends and nights as necessary Ability to handle stressful situations and work in a fast-paced environment Ability to read and utilize reports Extensive spoken communication for customer and associate relationshipskills Must have a valid driveru0027s licensePreferred Skills: Speed and expertise when installing tires and batteries Commitment to teamwork and mentoring othersEducation Requirements: HS Graduate or EquivalentLicense/Certificate Required: YesDriveru0027s License Required: YesAge Requirement: 18+EEO/EOE/Equal Opportunity Employer / Disability / VetEmployer's Job# 997733BRPlease visit job URL for more information about this opening and to view EOEstatement.