Customer Experience Representative (Waterloo)
Vacancy expired!
HotFoot Recruiters – Effective. Efficient. Talent Placement.
HotFoot Recruiters would like to announce the following opportunity available for immediate consideration.
Position: Customer Experience Representative
Career Type: Direct Hire / Full-time
Career Location: Waterloo, IA
$13.86 (performance pay increase at 60 days - $14. 06, 120 days - $14.46 and 1 yr. - $15.06)
Customer Experience Representative
Currently seeking a Customer Experience Representative for a great opportunity in the Waterloo, IA area. The ideal candidate will possess at least 1 year of external customer service experience.
Responsibilities of the Customer Experience Representative
Provides superior service by delivering products and services to meet or exceed customer expectations.
Satisfies needs of our customers, as defined by the Company Value Proposition through the Performance
Drivers, through a variety of service channels Customer Service, Builds strong customer relationships, loyalty, and retention by delivering WOW Customer Service through various Company channels
Assists customers by providing the best solution; efficiently utilizing all available resources and tools for account selection, product identification, order placement, order management, and pricing and invoice discrepancies
Resolves pricing situations encountered during customer interactions using current sales policies
Applies for credit and return procedures to meet customer expectations while minimizing financial risk for the organization
Collaborates with other internal/external resources when the need arises to meet customer needs and capitalize on opportunities
Actively participates in Company initiatives and supports a culture of continuous improvement by identifying and suggesting process improvements
Works effectively with others in a team-based environment to accomplish organizational goals and to identify and resolve problems
Assists customers in their product selection by sharing vital information from customers with the organization Represents the “Voice of the Customer” to the Company Sales Assist customers with order placement, through all channels, and recommend accessories to increase sales and customer awareness of product and service capabilities as defined by the Company ’s Value Proposition
Retains an ongoing awareness and understanding of active promotions
Executes on all company initiatives set forth by the organization, i.e… email capture rate, leads, adherence/accessibility to further grow sales
Supports the order placement process through sourcing and executing quotes, check availability, lead times, order entry, order mgt, backorders, and reporting activities
Utilizes the proper internal channels, such as sourcing, third party, specialty brand, KeepStock, SOE, etc. to provide a complete solution for the customer
Uses the computer system to provide information on pricing, availability, and alternate product selection, technical product support, and G.com support to navigate the customer to the best solution
Cross references existing products with Company product lines
Requirements of the Customer Experience Representative
High School diploma or equivalent
At least 1 year of external Customer Service Experience
Experience fielding a high volume of inbound calls preferred
Able to operate PC based programs
Must feel comfortable working in a dynamic, team-based environment where priorities are continually changing
Able to identify problems and offer alternative solutions and/or course of action on available resources
Demonstrates consistent, dependable, on-time performance
Demonstrates a commitment to providing superior customer service
Strong tenure at recent places of employment
Technically savvy (Dual monitors, MS Office, CRM Software)
Experience using CRM software is a plus
Strong verbal communication
Must have great attention to detail for order/data entry
Must pass a criminal background test and drug test
Compensation for the Customer Experience Representative
Accrued annually, and prorated based on start date 401K w/ company contribution
Profit-Sharing bonus paid out annually – the target of 12% of employees’ compensation paid out annually Tuition reimbursement
Medical, Dental, Vision plans for employee and family (partially paid by the company) Day one
On-site kiosk cafe, game room, private workspace, newest tech resources, among many other amenities
Vacancy expired!