Ambulatory Service Representative II

Ambulatory Service Representative IILocation: West Grand ParkwayJob Type: Full Time Department: AdminCOMPANY PROFILEKelsey-Seybold Clinic. Changing the way health cares.Kelsey-Seybold Clinic is Houston’s premier multispecialty group practice, founded in 1949 by Dr. Mavis Kelsey. With 19 clinic locations and more than 400 physicians, Kelsey-Seybold provides medical care in 55 medical specialties and is home to a nationally accredited Breast Diagnostic Center, Endoscopy Center, Infusion Center and Cancer Center. Our mission is to provide our team members with exceptional opportunities for professional and personal growth.JOB SUMMARYThe ASR II is responsible for providing assistance to patients in a friendly and courteous manner. The ASR II is responsible for check in and check out functions, including registration and cashiering. The ASR II must maintain a neat and professional appearance and an organized work area.EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS(A = basics; B = preferred)EducationA.High School diploma or G.E.D. from an accredited program B.Associate or Bachelors Degree in related fieldExperienceA.1+ years of direct face to face customer service experience.1+ years of cash handling or collections experience.6 months experience in a customer facing role within a medical office, healthcare setting or other service-related industry.or1+ years KSC ASR I with 6 months ASR II cross-training experience and the successful completion of Epic Front Desk Training or 2 years KSC CBO, Managed Care or ContactCenter experience.B.2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing2+ years of insurance and /or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare and other plans.1+ years of cash handling or collections experience in a medical office setting.2+ years of direct face to face customer service experience.LicensesA.N/AB.Special SkillsA.Experience with computers and Windows-based software including Word and Excel. Excellent verbal and written communication skills. Basic Math ability. Knowledge of customer service principles and practices. Able to maintain strict confidentiality of all personal/health sensitive information. Ability to effectively handle challenging situations and to balance multiple priorities. B.EMR/Epic experience.Basic calculator skills. OtherA.Fluent in English, verbal and written. Professional demeanor, appearance and grooming.B.Bilingual- English/SpanishWORKING ENVIRONMENTFront DeskID: 2020-22161 External Company URL: www.kelsey-seybold.com Street: 2510 West Grand Parkway North