About usDo you see yourself as a Hotel Manager ? What's your passion? Whether you're into sports, shopping, or just reading a good book, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.An icon of refined Manhattan elegance since 1926, the InterContinental New York Barclay re-opened in spring 2016, following an extensive renovation as the city’s luxury hotel of choice. Located off Park Avenue in midtown east, The Barclay features 702 beautifully-designed guestrooms with 30 suites, an opulent Presidential Suite, and a Penthouse Sky Suite with 1,500 feet of outdoor space and Chrysler Building views. The hotel boasts 15,000 square feet of meeting space and two large ballrooms for New York’s most memorable weddings, benefits, and galas. The Barclay offers a Club InterContinental®. Its Gin bar and lounge with light dining is a dynamic social hub in the hotel’s expansive lobby. The “new” Barclay' embraces the hotel's distinctive legacy while modernizing every detail.Day to dayDUTIES AND RESPONSIBILITIES:Oversee the day-to-day operations and assignments of the hotel staff; assist the Regional Operations/ General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert Regional Operations/General Manager of potentially serious issues.
Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
Assist Regional Operations/General Manager in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular direction and oversee hotel operations as follows:
Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.
Food and beverage departments to ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achieved.
Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel.
The security function to ensure a safe and secure environment for guests, employees, and hotel assets.
Sales functions to ensure that goals are established and achieved to meet the hotel’s overall financial objectives.
Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations.
Accounting and purchasing controls and procedures are implemented and maintained.
Develop, manage, and foster positive owner relationships if applicable and provide ongoing information and status reports.
Make recommendations for capital improvements to enhance the assets of the company and brand loyalty.
Interact with outside contacts:
Guests – to ensure their total satisfaction
Owners and/or Principals – regarding operational updates and current issues
Vendors – to resolve any vendor performance issues, etc.
Regulatory agencies – regarding safety and compliance matters
Other contacts as needed (Professional organizations, community groups, local media)
Perform other duties as assigned.
ACCOUNTABILITY:This job is second in command in a hotel serving primarily as General Manager in the absence of the Regional Operations Executive/General Manager.RequirementsQualifications and Requirements:Bachelor’s degree in Hotel Administration, Business Administration or equivalent, plus four to six years of general management experience in a high-level operations role or some prior general management experience, or an equivalent combination of education and experience. Type and level of experience required may vary slightly based on size and complexity of operation. Must speak fluent English. Other languages preferred.This job requires the ability to perform the following:Standing and moving about the facilities
Carrying or lifting items weighing up to 25 pounds
Using a keyboard to generate correspondence, reports, etc.
Handling objects, products, and equipment
Other:Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees, and third parties that reflects highly on the hotel, the brand, and the Company.
Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
Problem-solving, reasoning, motivating, organizational and training abilities are used often.
Ability to travel to attend workshops, conferences, etc.
May be required to work nights, weekends, and/or holidays.
BenefitsIn return, we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability, and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.