Summary:This position will work under the Director of Labor Management as a part of the Memorial Corporate Finance Team. They will support leadership across the System to understand and resolve challenges in their efforts to achieve staffing expectations. Additional responsibilities include supporting further labor program development, labor training, FTE budget development, and special projects in analytics and performance.Detailed responsibilities:Organize materials for reports and presentations including project data, analyses, and updates to key stakeholders. Monitor and report project progression using existing and custom labor tools. Present information in a clear, concise manner with complete and accurate data tailored to the recipient s comprehension level.
Lead, facilitate, and engage work groups designed to improve labor processes and operational performance activities. This would include skills in conducting complex process evaluations such as Kaizen Events, Gemba Walks, flow charting, A3 PDSA and other efficiency management strategies.
Use advanced skills in Excel and data extraction to evaluate opportunities and progress of selected focus areas with the intent to support leaders to make and sustain necessary changes to achieve target expectation. These skills include but are not limited to pivot tables, vlookups , if statements, and other more complex Excel functions.
Use the internal (Memorial Healthcare System) MHS reporting structure to monitor system labor performance. Be a creative force to develop system enhancements, train others to effectively use tools, and be a friendly supportive resource to aid hospital leaders in achieving and sustaining labor expectations.
Competencies and skills:Essential:STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
FINANCIAL ANALYSIS: Uses financial data to evaluate the organization's financial performance.
ACCURACY: Completes work assignments within established quality and/or quantity standards.
DEVELOPING RELATIONSHIPS: Builds positive and productive business relationships with individuals and groups.
EFFECTIVE COMMUNICATION: Communicates effectively with various audiences using the most appropriate method for the situation.
PROBLEM SOLVING: Ability to identify, analyze and effectively solve problems.
Credentials:Education equivalent experience:Essential:or in Industrial Engineering, Accounting, Business or related fields. MHA or MBA degree preferred.
Other information:Complexity of Work: This role requires critical thinking skills, excellent oral and written communication skills, effective decision making, problem solving skills, and the ability to work with minimal supervision. Must be able to identify issues, conduct investigations and work collaboratively with all staff toward resolution. Requires extensive interactions with individuals at all levels, including Executive Staff. The incumbent must be able to work in a stressful environment and take appropriate action.Required Work Experience: Two (2) years experience in healthcare with a focus in operations, finance, or analytics with excellent skills in Microsoft Office products. Experience in Tableau, certifications in Lean Healthcare, and/or Six Sigma is preferred.Working conditions:Essential:Keyboard Entry 80.00%
Repetitive Movement Hand/Arm 80.00%
Audible Speech 60.00%
Hearing Acuity 60.00%
Seeing - Near 60.00%
Computer Monitor 80.00%
Organizational Profile:Since its inception in 1953, Memorial Healthcare System has been a leader in providing high-quality healthcare services to South Florida residents. Today, it is one of the largest public healthcare systems in the nation with over 13,000 team members and highly regarded for its exceptional patient- and family-centered care. Memorial's patient, physician and employee satisfaction rates are some of the most admired in the country, and the system is recognized as a national leader in quality healthcare.Memorial has a reputation as one of Florida's leading healthcare systems and is supported by a distinguished medical staff. In fact, the vast majority of physicians are board certified or board qualified in their specialties and have been trained at many of the nation's finest medical schools and hospitals. Because of its distinguished medical staff and services, Memorial draws patients from South Florida and beyond.Many prestigious healthcare awards have been earned by Memorial Healthcare System and its facilities. The accolades include: Modern Healthcare magazine's Best Places to Work in Healthcare, Florida Trend magazine's Best Companies to Work for in Florida, 100 Top Hospitals, Consumer Choice Award, Best-Run Hospital, Best Nursing Staff, Best Pediatric Hospital and Best Maternity Hospital.Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.